Hoppelina Posted February 14, 2011 Share Posted February 14, 2011 Sixth of february I bought the new newsletter module from Presta Shop addons. I was very uncertain about the module, as there was no demo and very few, blurry pictures in the shop. Therefor I had a look at the terms and conditions, that says, that I have one week to regret the buy. As soon as I had downloaded the module I understood my mistake. The module came with no manual what so ever and compared to other free newsletter services it was in my opinion, crap. The day after I e-mailed Presta Shop and demanded a refund. I got a mail back instantly from project manager Damien Metzger, who wanted to know why I didn´t like the module. He did not mention my demand for a refund. I have e-mailed the company two times after this, but still I have not heard a word from Presta Shop. Now I wonder if I dare to buy more things from Presta Shop? And will I get my money back?Article 9: CancellationPhysical or virtual Products, and/or Services may be offered in the framework of these TCUs to consumers and the Customer is informed, where appropriate, and in accordance with the applicable provisions of consumer protection law, that it has a right of cancellation which it can exercise within seven (7) days of the acceptance of the Contract. In this case, the Customer does not need to justify its reasons or pay any penalties, except for any cost of returning goods in the case of the sale of physical Products.[/i Link to comment Share on other sites More sharing options...
Hoppelina Posted February 28, 2011 Author Share Posted February 28, 2011 Three weeks and not a word from Presta Shop about my refund. This is not acceptable! Link to comment Share on other sites More sharing options...
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