My orders list always empty,but people buy products?

[kosmetshop]

Please moderator or administrator on forum,tell me why my list orders always empty,but customers buy some products on site.I dont what is a problem?In tab orders,when I look,it always empty,no have a ordered products.Please answer me?
Thanks ahead.

[YopixelAE]

Please moderator or administrator on forum,tell me why

I know why, and know how to fix it, but I'm neither a moderator nor an administrator, so sorry mate.

[kosmetshop]

Whatever,answer me please ?

[hopis]

I have exactly the same after the v1.3.5. update.
Any solution to this problem?

[Christa]

I've got the same problem with 1.3.6.
Orders coming in, people are paying, but no orders are recorded or show in the back office.

Can anyone help? Please?

[Sundar]

Greetings,
After numerous analysis and technical discussion I have solved it finally.
The said problem can be solved as below.
1. Tell your Hosting Service provider to increase the Query length to 1024bytes as many

service provider will limit this to 256\512bytes . For your information in Prestashop the

Return URL from the secure payment (paypal\Google Checkout\EBS\ or any payment gateway) will

pass the billing & Delivery address to the Return URL which will be more than 800bytes and

Hosting Service provider will limit this.
2. If there is no positive reply from your Hosting Service provider then change the setting

in the control panel of your payment gateway (normally will be under Setting menu) set the

below option to "No"
Response Preference
Do you want Billing & Delivery information in response Set to "No"
In this case it will pass only the Order ID which will be 80 to 100bytes and it is enough to

get the record updated in your Order table with complete detail.
Hope it will help to solve it.
Best Regards,
B. Sundar