Product customisation - active on every product

[francinehedges]

Hiya

 

I'd really appreciate any help on this issue!

 

Product customisation seems to be active on all products in the 1.6 store. It works exactly as planned, except...

 

Even if the text field and file fields show a zero, it still shows up, but with no input box:

 

Personalise your item

After saving your customized product, remember to add it to your cart.

^* required fields

 

Can anyone help with switching this off on products where its not relevant? I have no idea how to achieve this!

 

You can see it active here: http://www.bishboshbecca.co.uk/christening/personalised-childs-silver-heart-locket-with-birthstones

 

And here even when its not required: http://www.bishboshbecca.co.uk/murano-heart-and-pearl-necklaces/amethyst-murano-heart-and-pearl-necklace

 

Any advice or direction gratefully received.

 

Thanks

 

Fran

[w3bsolutions]

It could be a theme issue.

Check it on product.tpl - compare it with default bootstrap template. 

[francinehedges]

Hiya w3bsolutions

 

Its running default bootstrap template, but I will check the product.tpl against the latest download, just to make sure.

 

Any other ideas?

 

Thanks for responding so quickly.

 

Fran

[w3bsolutions]

Are you using the latest version of your PS branch (1.6 or 1.7)?

[francinehedges]

Hiya

 

We're running 1.6.1.1, so I will compare to the original for that version?

 

Thanks

 

Fran

[francinehedges]

Compared both files, they are identical!