adolfoalves Posted September 25, 2017 Share Posted September 25, 2017 My orders with more than one included product, generate 1 a separate order. Because ? Link to comment Share on other sites More sharing options...
Scully Posted September 27, 2017 Share Posted September 27, 2017 Say prestashop version in use. In older versions you could activate a setting which allowed a customer to place ONE order with DIFFERENT delivery addresses. Internally, prestashop split them up in one order per address. This could be one reason. Link to comment Share on other sites More sharing options...
adolfoalves Posted September 28, 2017 Author Share Posted September 28, 2017 Version: 1.6.1.15 The delivery address is unique. Link to comment Share on other sites More sharing options...
Scully Posted September 28, 2017 Share Posted September 28, 2017 Further options: 1. These products (or combinations) belong to different warehouses 2. These products are associated with different shipping carriers (see under Catalog > Products > [edit] > Shipping tab) 3. Delayed shipping. If one product is out of stock and another is in-stock, while you're enable option "Allow ordering of out of stock". In this case, the ready-to-ship products are put in a separate order. If non of these apply, de-install all non-default modules and see if this still happens. Link to comment Share on other sites More sharing options...
Scully Posted October 2, 2017 Share Posted October 2, 2017 We normally appreciate feedback from the thread starter. Link to comment Share on other sites More sharing options...
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