Localization problem because of PayPal v3.11.4

[DonaldM]

Hello,

 

My store is : www.engraftprosocks.com

Running Prestashop 1.6.1.17

 

I started to have problems a few couple of weeks ago.

 

Customer's could pay with paypal but no notifications were coming through the shopping cart.  spent the weekend trying to figure out why.  I was told to delete the Paypal module and reinstall it .... what a mistake.  The 3.11.4 module no longer works for Canada for some strange reason. 

 

I had to change my country to France to reinstall the PayPal module as it would not configure it for Canada. (country not allowed).  

 

Through out all of this, I was also unfortunately misguided by my hosting company and deleted UK from my countries.

 

Here are my requests: 

 

1. How can I get that United Kingdom localization pack file back ?

 

2. How can I get a version of Paypal that will actually work for Canada ?

 

Please help !

 

Donald

Edited September 11, 2017 by DonaldM (see edit history)

[El Patron]

Hi, for PayPal US/Canada see this module on addon's

https://addons.prestashop.com/en/payment-card-wallet/8277-.html

 

if you only deleted UK country you can easily just add it back  localization-->countries-->add country  

 

here is screen shot of UK country

 

https://www.screencast.com/t/hp4nz6Cfrr

 

hope this helps you get back to selling

[DonaldM]

Hello El Patron,

 

Thank you very very much.  

 

I was able to reinstall the US/Can PayPal module as well as the UK country.

 

However, I am back to where I started a few days ago and it's worse...

 

1.  Customers from Canada get an invalid shipping address message after clicking the PayPal button.

 

2. I now have modules listed in UK Sterling Pounds.

 

I have chosen Canada in the Localization section as my default country.  Reimported the Canada loc pack.  All seems fine but it is not...

 

What am I doing wrong ?

 

Donald

Edited September 12, 2017 by DonaldM (see edit history)

[El Patron]

sorry for continued issue, for 1) i could not guess how to solve without direct access to shop 2) when I visited your shop I see products in CAD maybe you fixed or I did not understand

 

i tested checkout up into my paypal login without issue using a CA address

[DonaldM]

Good morning,

 

That was very kind of you to try that, thank you.

 

Just before going to bed, I changed the PayPal to Express check out only.  That seems to have helped.  

 

Canadian customers are not paying taxes however and that is a problem.

 

The modules are still listed in UK currency in my back office.

 

El Patron, do you recommend installing a new store using 1.7.2 ?  I have a feeling that 1.6 is no longer supported and that the modules are going out of date...

 

Thank you for any advice you may have.

 

Donald

[El Patron]

Good morning,

 

That was very kind of you to try that, thank you.

 

Just before going to bed, I changed the PayPal to Express check out only.  That seems to have helped.  

 

Canadian customers are not paying taxes however and that is a problem.

Taxes are is a complex subject.  Please review PS 1.6 DOC on Taxes here.

 

The modules are still listed in UK currency in my back office.

I do not understand term modules,  are you referring to products?  check that you have correct default currency defined in localization-->localization.  There you can check that your default shop currency is what you expect.

 

El Patron, do you recommend installing a new store using 1.7.2 ?  I have a feeling that 1.6 is no longer supported and that the modules are going out of date...

1.6 is a great release and is well supported and the issues you are having is a learning experience in configuration of your shop.  I really like 1.7 but for now I suggest you work on catalog build,  configure shipping/taxes etc.   Then consider how to improve front office with high quality theme.  One should get 3-4 year shelf life on any one release and mostly because the front office gets dated.  it's all about the front office.

 

Thank you for any advice you may have.

 

Donald

 

Hi David, 

 

my feedback  above in red.

 

 

TIP: for best community support I suggest post new topic  for different questions/issues