Product Page Goes Blank and Shows HTTP 500 Error - 1.6.1.7

[elenar]

Hello!

We have an error on our website that prevents seeing product pages. All other links and pages open fine. When we try to open a product page - it goes blank and shows the HTTP 500 error. Switching to and from Friendly URLs did not help.
Has anyone encountered this problem before? Is there a solution?
Thank you!

 

SOLVED. Re-uploading the product.tpl file from the previously installed new Theme helped solve this issue.

Edited March 29, 2017 by elenar (see edit history)

[agronb2baf]

Dear friend for help new in all these

We have an error on our website that prevents seeing product pages. All other links and pages open fine. When we try to open a product page - it goes blank and shows the HTTP 500 error. Switching to and from Friendly URLs did not help.

Has anyone encountered this problem before? Is there a solution? Also I read diffferent staff like the following web, and I told with hosgator for several hours we did not find answers !! all that was in the following web

 

"https://www.prestashop.com/en/blog/the-500-internal-server-error-explained-solved"

 

http://doc.prestashop.com/m/mobile.action#page/20840670

 

And we could not solve the problem

 

My email [email protected]

 

 

 

Thank you!

Edited September 13, 2017 by agronb2baf (see edit history)

[Scully]

It helps to mention additional information such as:

 

- Which prestashop version is in use?

- Which theme is installed?

- Since when does the error occur?

- Has it ever worked? If yes ...

- Have you installed non-default modules?

- Have you looked into your webservers error logfile. Error 500 usually logs some more and helpful information.

 

And no - we don't respond to emails.