Product Images Missing In Back Office

[PepsiMax]

Hey, guys!

I have run into an issue here that has me stumped.

 

I have 20 or so products in the database. For most of them, everything is fine - but on a couple of them the product images seems to have issues when it comes to front end vs. back end.

 

Examples:

 

Product 1: Has 3 product images attached to it. All 3 images are being displayed in the front end. All 3 images are being displayed in the back end and image count on top is 3. So everything is OK.

 

Product 2: Has 2 product images attached to it. Both images are being displayed in the front end. Both images are also displayed in the back end, but the image count on top is 0. Other than that, everything is OK.

 

Product 3: Has 5 product images attached to it. All images are being displayed on the front end. No images are being displayed in the back end and image count on top is 0. So I cannot move them around or edit them in any way.

 

Thumbnails in the product list in the back end is working for all 3 scenarios.

 

Any idea what can be causing this?

 

I'm on version 1.6.1.4

 

Thanks for any assistance!

[PepsiMax]

A friendly little *bump* :-)

 

Noone has come across this before?

[Puriom]

I have the same problem on 1.7.2.

Any help, please, about what may caused it, or how to fix it?

Ιn front office they are visible, at backoffice not.

So, if I want to erase one, I cannot, only to upload a new one, but it will keep both.

Edited August 31, 2017 by Puriom (see edit history)

[Scully]

It's probably not so helpful to hang into an older post which was made for a 1.6. version. However there is a functionality to regenerate images. I don't know the details for V 1.7. but in 1.6. you can choose it from backoffice - preferences - images.

 

The relevant image selection should be - Product images - Thumbnails (or thickbox).

Note that regenerating images can take some time. If your server as a low max processing time, the step can abort and needed to be restartet again with the option "Delete old images" set to NO.

Edited August 31, 2017 by Scully (see edit history)

[Puriom]

Dear Scully hi!
You are right about the 1.6 and 1.7 position, but the core is not so different. But you're write. I may post it to 1.7 too.
I have already regeneraded thumbnails, and I regenerated the htaccess, but nothing.
Thank you

[Scully]

If you hover over a image in backoffice which then show a question mark I guess. Right click in browser context menu and choose show image. What is the full path the browser shows then? Usually the small backoffice product images come from /img/tmp path. What is yours?

 

If you use FTP or SSH and go into /img/tmp - do you see files there? If yes, what is the latest timestamp you see?

[Puriom]

Νo, it shows just blank, but outside at the main catalog list, the thumbnails are visible.

 

(Ι'll come back with time stamp.)

 

Edited August 31, 2017 by Puriom (see edit history)

[Scully]

What exactely means "outside the main catalog list" ?

[Puriom]

Scully, with yesteday's date are  6 οr 7 only: product_mini_(number).jpg, (and few others) nothing of today.

Before that, previous photos are from 5 days ago.( The site's DNS had been transfered at 29/8 to the current server.)

Edited August 31, 2017 by Puriom (see edit history)

[Puriom]

"outside the catalog list" > the main product's list at the backoffice, with the thumbnails at the left of the prod title.

[Scully]

Do you get 404 errors when examining the product list with website developer tools (usually hit F12 to open) ?

[Puriom]

I use chrome > inspect. Where should 404 appear? Actually I don't see such thing (as error) just code, but I'm not sure.

[Scully]

See here - use the tab network an then make a full refresh of your product list.

 

https://developers.google.com/web/tools/chrome-devtools/console/

[Puriom]

Αt console the tab is totaly blank. Inside the product and at the list
(THANK you Scully)

[Scully]

Did not understand your last post. Is it solved now?

[Puriom]

No, it's still the same, but no 404 error visible anywhere at console tab.

(I cordially thanked you for the link, I'm not skilled enough to use it well, though.)

Edited August 31, 2017 by Puriom (see edit history)

[msarmiento]

Una solución a este problema en prestashop 1.7.X

 

Nos ocurrió que al migrar de un servidor a otro una tienda, las miniaturas no se generaban correctamente, nos aparecía un error 403 en la carpeta tmp, pero al revisar en el servidor esa carpeta /img/tmp no existía. Sin embargo no daba error 404, si no 403. Nos pareció extraño y simplemente fue crear ese directorio en /img/tmp con permisos 755 y ya se volvían a ver todas las imágenes en el backoffice.

 

También lo he visto al restaurar copias de seguridad y la solución es la misma, no me preguntéis porqué, seguro hay alguien aquí que sabe más que yo del funcionamiento interno de prestashop.