Problem With Https And Ebay

[Novella85]

Hello everyone,

I have a problem with a professional module that connects Prestashop to Ebay and no one was able to help me till now.The problem is that the products are synchronized properly, but without photo gallery.

Doing various tests with the technical assistance of the module, Ebay and my server (Xlogic), we found that Ebay server cannot reachs the photos because they have https extension.In fact if I change the link, and instead of https I write http,Ebay can reachs the photo and makes it display correctly.

But if I post the link in the browser with https is displayed normally.

I use SSL Comodo and it is activated only for the login and the payment pages.Also I notice that if i see the links of the photos of my site they haven't the https,so why they go with the https extension on Ebay?

 

The problem is :

-the technical assistance of the module cannot help me because it says that the module successfully creates the picture's links and they are normally accessible on the browsers.

-Ebay cannot help me because they receive from my server the error "500-server not available", so they have no way to correct the error

-technical assistance of my server cannot help me because they have no found problems on the protocl server side and aren't set any type of blocks.

 

So what am I supposed to do? Disable SSL? I do not think a professional solution.

Help me please, I do not know what I could try!

Thank you all.

Edited January 13, 2016 by Novella85 (see edit history)

[Involic]

Good day!

 

As far as we know ebay not allow transfer images in https format.

The solution is easy you need to send images with "http" instead of https. As far as I understand this is work correctly for you.

What module do you use?

[Novella85]

Hello,thank you for your reply.

I use the module Fastbay.I don't know how to send the images without https,it should be automatic because in my website the link of the images are with http!Only in the login page and in the payment pages the https is activated.

[Involic]

For this request I can recommend contact module seller (developer).
As I can see http://developer.ebay.com/devzone/xml/docs/reference/ebay/uploadsitehostedpictures.html this ebay request start support https, so maybe this is more related to your hosting.
Anyway developer of module know where they can change https to http for image uploading.

You can try to search inside module source for something like

new Link(null, Tools::getProtocol());

and then near for something like

$linkInstance->getImageLink($name, $ids, $type);

And you need to do something like

$imgPathValue = str_replace("http://", "https://", $imgPathValue);

So this will force to use http instead of https for image link

Edited January 14, 2016 by Involic (see edit history)

[Novella85]

Thank you very much,I will try this solution.

I had already contacted the developer,but he told me that he could not help me!

[Marcolinho78]

I have fastbay plugin too, and I have the same problem. My website is in https and ebay cannot generate the gallery images because connot access to my server.

I think it could be a problem in the .htaccess file.

we cannot  modify the php file because are crypted by ioncube, so... I have not any solution! 

[Novella85]

 

I have fastbay plugin too, and I have the same problem. My website is in https and ebay cannot generate the gallery images because connot access to my server.

I think it could be a problem in the .htaccess file.

we cannot  modify the php file because are crypted by ioncube, so... I have not any solution! 

 

I discovered this afternoon that the files are crypted and they don't help us and say that it's not their module's fault...

[Mantovani Maurizio]

Same problem.. i need help.

We could not COPY the photo. not available server.

 

 

I cant find 

new Link(null, Tools::getProtocol());

Edited May 10, 2016 by Mantovani Maurizio (see edit history)

[Prestalia]

salve,

da quanto scrivete sembrerebbe che utilizzate il nostro modulo, non ci risultano problematiche con https e non rispondiamo mai ai clienti che non ci sono soluzioni,

abbiamo diversi utenti che utilizzano il modulo in https e tra i nostri ticket non c'è nulla di irrisolto.

ci potete contattare tramite la nostra assistenza per verificare chi siete e il problema che avete?

grazie

 

Hello,
from what would seem to write you use our module, there were no problems with https and never respond to customers that there are no solutions,
we have several people using the module at https and among our ticket there is nothing unresolved.
you can contact us in our assistance to verify who you are and the problem you have?
thank you

[Mantovani Maurizio]

Salve, ho aperto un nuovo topic al seguente link:

 

https://www.prestashop.com/forums/topic/526530-modulo-ebay-problema-con-le-immagini-della-galleria-di-ebay/?do=findComment&comment=2322778

 

Avete già risposto, ma non ho capito se è dunque un problema legato alla lentezza del server e se potete ancora risolvere.

 

p.s.: oltretutto mi ha contattato [email protected] dicendomi di aprire un ticket al seguente indirizzo (fatto):

 

https://support.202-ecommerce.com

 

Aspetto vostre notizie.

Grazie.

[Prestalia]

ciao,

scusa ma che modulo usi?

fastbay = il nostro modulo

modulo free = modulo 202 commerce

 

perchè non siamo la stessa azienda ed i moduli sono ben differenti.

 

ciao

[Mantovani Maurizio]

utilizzo il modulo free,

ma date le risposte da te ricevute su entrambi i topic pensavo fosse il vostro modulo.

 

a questo punto potrei sapere con sicurezza se il vostro modulo a pagamento potrebbe funzionare e potrebbe inviarmi un link per informazioni in merito?

 

Credevo fosse ebay ad avere problemi a "pescare" dal mio PS in https..

 

Potrebbe quindi essere un problema legato al mio server? (quindi sarebbe inutile prendere un ulteriore modulo?)

https://www.prestashop.com/forums/topic/526530-modulo-ebay-problema-con-le-immagini-della-galleria-di-ebay/?do=findComment&comment=2322778

[Prestalia]

il nostro modulo lo trova nell'addons:
http://addons.prestashop.com/it/112_prestalia

 

ed ha una serie di funzionalità avanzate oltre a funzionare correttamente senza problemi.

Per quanto indicato nel topic le ho detto di cosa si tratta, se ha altri problemi come tanti ne hanno con il modulo free (che poi è stato ritirato dall'addons italiano)

vada a vedere.

 

1 settimana di addons e le recensioni sono tutte 5 stelle.

 

buona giornata

[sgazeri]

hi there!

 

Hope you were able to have your issue resolved.  I fully agree with you above.  My biggest frustration is that there are so many different parties involved to help resolve issues (hosting providor, Prestashop infrastructure, prestashop modules) - they are all different.  I spend hours trying to trouble shoot issues.  There are too few developers in my area who can help me.  They often  need a 5 week lead time.... which for me may mean 5 week down time.  I rarely get responses to questions on forums and am left with crippling errors in my webshop.

 

I really wish Prestashop would do something to mitigate this for exisiting customers using the platform - especially for those who have already spent hundreds on a theme, plugins, customizations etc.

 

 

 

 

[Andy UK AIR]

Good afternoon, how do you change the module settings so that the {main_image} gets a https links instead of a http link?

Ver 1.54

Ebay no longer allow http links so i need to change this.

kind regards

 

Andy

[Andy UK AIR]

Sorry forget to mention the module is Fastbay

[Prestalia]

hello,

the last version 5.5.7 of fastbay don't have any issue with http/https, if you have an old version you must active zen option for download the last.

regards

[Andy UK AIR]

Hello, I bought this module in September 2017 , already Ebay from June 2017 had this policy of no http images but only https images.

So I should have already had a correct module for this policy.

 

I do not think it is fair to pay £135.00 to update the fasbay module via Zen to comply with ebay listings which came out in june 2017, 3 months BEFORE I paid for my module.

 

I should have been given a working module that is correct for ebay. I should not have to pay more for this.

 

kind regards

 

Andy

[Andy UK AIR]

18 hours ago, Andy UK AIR said:

Hello, I bought this module in September 2017 , already Ebay from June 2017 had this policy of no http images but only https images.

So I should have already had a correct module for this policy.

 

I do not think it is fair to pay £135.00 to update the fasbay module via Zen to comply with ebay listings which came out in june 2017, 3 months BEFORE I paid for my module.

 

I should have been given a working module that is correct for ebay. I should not have to pay more for this.

 

kind regards

 

Andy

But my issue is that my website has always been https , so why does your module make the image http ??

Ebay said in 2016 that only images hosted on https sites would be allowed.

also ebay announced the rule change in SPRING 2016 , 18 months before i bought the module, and then enforced the rule from JUNE 2017 , 3 months before I bought the module.

so you must agree surely that the module that I paid for should have worked correctly to comply with Ebay changes.

As a proffesional courtesy the module should have worked correctly from the start and any bugs should be corrected free of charge.

I came to your software because it looke proffesional and I expected any bugs expecially for this expensive product like FastBay to be corrected free, not have to pay £135.00!!

 

So what as a company can you do about this??

 

 

[pegasus6464]

tenemos el mismo problema, hace meses compramos el modulo FASYBAY, pagando el correspondiente importe en prestashop addons. a dia de hoy no importa imagenes, y nos dicen que si queremos asistencia que paguemos mas. no puedo estar renovando el pago del modulo cada vez que cambie algo. DESASTROSO!

Edited July 27, 2023 by pegasus6464 (see edit history)