Zukou Posted September 25, 2015 Share Posted September 25, 2015 Bonjour à tous et à toutes.Je vous contacte car je rencontre une série de problème sur notre espace de vente en ligne dont je suis le développeur, dédié à notre boutique physique de concept store : Suite à une mise à jour via 1-clic-upgrade au début de l'été, j'ai été victime d'un plantage causant énormément de problèmes (et aucun retour en arrière n'ayant permis à récupérer la version d'avant grâce à de nouveaux nombreux plantages : - OVH avait tout d'abord suspendu l'hébergement (la cause étant un changement de droits de fichiers, sans aucune intervention de ma part) : Résolu - une page blanche à la part du site à cause de nombreuses erreurs de chemins et autres dans MySQL (à résoudre à la main erreurs après erreurs en ligne de code, le top !) - Une fois le site récupéré : un grand nombre d'erreurs MySQL empêchant une grande partie des actions du panneau d'administration qui ont dû être résolus à la main pendant une longue période. - À ce jour, il reste encore énormément d'érreurs me bloquant l'accès aux modules (par exemple quand je clique sur modules dans l'admin : Duplicate entry '4-37' for key 'PRIMARY') mais aussi aux mises à jour, ou bien même changer de thème pour revenir au thème défaut et tester, impossible. - En désactivant les modules installés en débug mode, rien ne change, le problème ne vient pas de là à première vue. - également, les photos produits ont disparus des catégories mais sont présentes dans les fiches produits, et les restaurations d'images n'y changent rien. - Encore plusieurs autres problèmes MySQL et prestashop un peu partout. Le site est à ce jour inexploitable et je ne peux me permettre de perdre mes centaines de produits et configurations installés comme les articles sur prestablog, fichiers clients et autres. Je précise qu'aucune restauration aux dates de bons fonctionnements que se soit ftp ou via les sauvegardes OVH n'ont résolus le problème. J'en viens donc à vous demander de l'aide car bloqué par la situation, je ne peux clairement pas venir à bout de ces nombreux dysfonctionnement, car depuis 2 mois je corriges des erreurs une par une pour en trouver des nouvelles, et je ne peux continuer sans boutique en ligne, surtout pas en approche des fêtes, car non seulement c'est notre tremplin sur internet mais aussi la vitrine de la boutique physique.Après une longue discussion avec un manager de prestashop au téléphone (mais pas développeur), il m'a conseillé de demander votre avis sur ce point : il pense qu'il serait plus judicieux de réinstaller une version vierge de prestashop et d'injecter ensuite ma base de donnée plutôt que d'essayer de résoudre les nombreux problèmes un par un. Dans cette impasse, j'en viens donc à vous demander de l'aide, pour m'aiguiller dans la suite de mes mésaventures suite à un simple plantage de mise à jour ! www.notabeneselection.fr Link to comment Share on other sites More sharing options...
Eolia Posted September 25, 2015 Share Posted September 25, 2015 Hum... réinstaller une version vérolée de la base sur un prestashop neuf ne résoudra rien. Parmi vos nombreuses sauvegardes, en avez-vous une d'avant la migration ? Si oui, réinstallez un presta avec la version de l'époque et réinjectez cette base. Ensuite, tentez la mise à jour. Si vous n'avez pas de sauvegarde propre il n'y aura pas d'autre choix que de tout reprendre à la main. Link to comment Share on other sites More sharing options...
Zukou Posted September 25, 2015 Author Share Posted September 25, 2015 Fichiers manquants (128).gitignore .gitmodules sitemap.xml admin1/filemanager/jPlayer/skin/blue.monday/spirites_blue.monday_2011.psd admin1/themes/default/sass/vendor/font-awesome/_font-awesome.scss admin1/themes/default/template/controllers/tax_rules_group/helpers/form/index.php classes/cache/index.php js/jquery/jquery-1.11.0.min.map tests/bootstrap.php tests/index.php tests/classes/ModulePrestaShopPHPUnit.php tests/classes/PrestaShopPHPUnit.php tests/classes/index.php tests/config/config.inc.php tests/config/index.php tests/unit/index.php tests/unit/classes/ConfigurationCoreTest.php tests/unit/classes/PrestaShopAutoloadTest.php tests/unit/classes/index.php tests/unit/classes/cache/index.php tests/unit/classes/controller/index.php tests/unit/classes/db/index.php tests/unit/classes/exception/index.php tests/unit/classes/helper/index.php tests/unit/classes/log/index.php tests/unit/classes/module/index.php 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classes/tree/TreeToolbarButton.php classes/tree/TreeToolbarSearch.php classes/webservice/WebserviceKey.php classes/webservice/WebserviceOutputBuilder.php classes/webservice/WebserviceOutputInterface.php classes/webservice/WebserviceOutputJSON.php classes/webservice/WebserviceOutputXML.php classes/webservice/WebserviceRequest.php classes/webservice/WebserviceSpecificManagementImages.php classes/webservice/WebserviceSpecificManagementSearch.php config/alias.php config/config.inc.php config/defines.inc.php config/defines_uri.inc.php config/smarty.config.inc.php config/smartyadmin.config.inc.php config/smartyfront.config.inc.php config/xml/themes/default.xml controllers/admin/AdminAccessController.php controllers/admin/AdminAddonsCatalogController.php controllers/admin/AdminAddressesController.php controllers/admin/AdminAdminPreferencesController.php controllers/admin/AdminAttachmentsController.php controllers/admin/AdminAttributeGeneratorController.php controllers/admin/AdminAttributesGroupsController.php controllers/admin/AdminBackupController.php controllers/admin/AdminCarrierWizardController.php controllers/admin/AdminCarriersController.php controllers/admin/AdminCartRulesController.php controllers/admin/AdminCartsController.php controllers/admin/AdminCategoriesController.php controllers/admin/AdminCmsCategoriesController.php controllers/admin/AdminCmsContentController.php controllers/admin/AdminCmsController.php controllers/admin/AdminContactsController.php controllers/admin/AdminCountriesController.php controllers/admin/AdminCurrenciesController.php controllers/admin/AdminCustomerPreferencesController.php controllers/admin/AdminCustomerThreadsController.php controllers/admin/AdminCustomersController.php controllers/admin/AdminDashboardController.php controllers/admin/AdminDeliverySlipController.php controllers/admin/AdminEmailsController.php controllers/admin/AdminEmployeesController.php controllers/admin/AdminFeaturesController.php controllers/admin/AdminGendersController.php controllers/admin/AdminGeolocationController.php controllers/admin/AdminGroupsController.php controllers/admin/AdminImagesController.php controllers/admin/AdminImportController.php controllers/admin/AdminInformationController.php controllers/admin/AdminInvoicesController.php controllers/admin/AdminLanguagesController.php controllers/admin/AdminLocalizationController.php controllers/admin/AdminLoginController.php controllers/admin/AdminLogsController.php controllers/admin/AdminMaintenanceController.php controllers/admin/AdminManufacturersController.php controllers/admin/AdminMetaController.php controllers/admin/AdminModulesController.php controllers/admin/AdminModulesPositionsController.php controllers/admin/AdminOrderMessageController.php controllers/admin/AdminOrderPreferencesController.php controllers/admin/AdminOrdersController.php controllers/admin/AdminOutstandingController.php controllers/admin/AdminPPreferencesController.php controllers/admin/AdminPatternsController.php controllers/admin/AdminPerformanceController.php controllers/admin/AdminPreferencesController.php controllers/admin/AdminProductsController.php controllers/admin/AdminProfilesController.php controllers/admin/AdminQuickAccessesController.php controllers/admin/AdminRangePriceController.php controllers/admin/AdminRangeWeightController.php controllers/admin/AdminReferrersController.php controllers/admin/AdminRequestSqlController.php controllers/admin/AdminReturnController.php controllers/admin/AdminScenesController.php controllers/admin/AdminSearchConfController.php controllers/admin/AdminSearchController.php controllers/admin/AdminSearchEnginesController.php controllers/admin/AdminShippingController.php controllers/admin/AdminShopController.php controllers/admin/AdminShopGroupController.php controllers/admin/AdminShopUrlController.php controllers/admin/AdminSlipController.php controllers/admin/AdminSpecificPriceRuleController.php controllers/admin/AdminStatesController.php controllers/admin/AdminStatsController.php controllers/admin/AdminStatsTabController.php controllers/admin/AdminStatusesController.php controllers/admin/AdminStockConfigurationController.php controllers/admin/AdminStockCoverController.php controllers/admin/AdminStockInstantStateController.php controllers/admin/AdminStockManagementController.php controllers/admin/AdminStockMvtController.php controllers/admin/AdminStoresController.php controllers/admin/AdminSuppliersController.php controllers/admin/AdminSupplyOrdersController.php controllers/admin/AdminTabsController.php controllers/admin/AdminTagsController.php controllers/admin/AdminTaxRulesGroupController.php controllers/admin/AdminTaxesController.php controllers/admin/AdminThemesController.php controllers/admin/AdminTrackingController.php controllers/admin/AdminTranslationsController.php controllers/admin/AdminWarehousesController.php controllers/admin/AdminWebserviceController.php controllers/admin/AdminZonesController.php controllers/front/AddressesController.php controllers/front/AuthController.php controllers/front/CartController.php controllers/front/CategoryController.php controllers/front/CmsController.php controllers/front/ContactController.php controllers/front/GetFileController.php controllers/front/GuestTrackingController.php controllers/front/HistoryController.php controllers/front/IdentityController.php controllers/front/ManufacturerController.php controllers/front/OrderController.php controllers/front/OrderDetailController.php controllers/front/OrderOpcController.php controllers/front/OrderReturnController.php controllers/front/ParentOrderController.php controllers/front/PasswordController.php controllers/front/PdfOrderReturnController.php controllers/front/ProductController.php controllers/front/SearchController.php controllers/front/StoresController.php controllers/front/SupplierController.php js/admin.js js/retro-compat.js.php js/tools.js js/validate.js js/admin/carrier_wizard.js js/admin/dashboard.js js/admin/dnd.js js/admin/login.js js/admin/orders.js js/admin/price.js js/admin/products.js js/admin/tinymce.inc.js js/jquery/plugins/jquery.scrollTo.js js/jquery/plugins/bxslider/jquery.bxslider.css js/tiny_mce/langs/fr.js pdf/delivery-slip.tpl pdf/footer.tpl pdf/header.tpl pdf/invoice-b2b.tpl pdf/invoice.tax-tab.tpl pdf/invoice.tpl pdf/order-return.tpl pdf/order-slip.tpl pdf/supply-order-footer.tpl pdf/supply-order-header.tpl pdf/supply-order.tpl webservice/dispatcher.php Merci pour cette première réponse. Je vous rajoute une série d'informations supplémentaires pour bien définir la situation. Version de PrestaShop 1.6.0.14 URL de votre boutique http://www.notabeneselection.fr/ Nom du thème utilisé ikon Paramètres requis Veuillez consulter la/les erreur(s) suivante(s) Certains fichiers PrestaShop sont absents de votre serveur.(/classes/cache/index.php) Paramètres optionnels ok Informations sur votre serveur Linux #1 SMP Thu Apr 16 08:53:31 UTC 2015 x86_64 Version du logiciel serveur Apache Version de PHP 5.4.38 Limite de mémoire 512M Temps d'exécution maximal (max_execution_time) 300 Ce première avis confirme mes doutes en tout cas ! Link to comment Share on other sites More sharing options...
Mediacom87 Posted September 26, 2015 Share Posted September 26, 2015 Bonjour, c'est dommage que le temps soit passé. Il y a 1 mois vous auriez pu demander à OVH une restauration du site avec la sauvegarde de la veille de la mise à jour en erreur. Maintenant, comme dit précédemment, à part tout reprendre si vous n'aviez pas eu l'idée de sauvegarder vous même votre site avant la mise à jour, il n'y a pas vraiment de solution. Cela m'étonne toujours sachant que PrestaShop a bien conscience des plantages possible lorsque on lit l'avertissement présent sur ce module. Link to comment Share on other sites More sharing options...
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