Create order in back office

[Guest]

Prestashop 1.6.0.14 and ee use the create order in back office a lot. Last night I (foolishly?) upraded the list of modules that was offered

 

We are now not able to create orders in the back office. I have cleared cahces but I donlt think thta is hte problem anyway because this is over multple installations

 

So what happens?

We click Add an order

 

 

Then choose a customer:

 

 

then after a much longer than usual pause we get this

 

 

Basically the cart already has a previous order in. Which prevents us from progressing. Even if we delete these we cannot create a new order because it says the cart has already been used

 

Any ideas?

 

[Florent]

Hello,

I am sorry because I can't help you. But looking for information about creating orders in back office, I found your post.

Actually, I wonder if we can choose Credit Card as Payment option, and send an email to customer.

Thanks for your help,
Florent

[Guest]

Hello,

 

I am sorry because I can't help you. But looking for information about creating orders in back office, I found your post.

 

Actually, I wonder if we can choose Credit Card as Payment option, and send an email to customer.

 

Thanks for your help,

Florent

 

Please could you start your own thread about this, so that it does not get confused (And yes you can - there is a button to email the payment page)

[Florent]

Hello,

I thought it was easier to ask you because it seems you use to do it.
In addition, your topic is "Create order in back office". I thought my question was related to.

But if it is a problem...

Thanks anyway

[Guest]

Solved - There was a conflict with another module