mandapanda Posted July 16, 2015 Share Posted July 16, 2015 Hi there, I'm new to Presta shop and trying to create and configure my shop. I've added the Paypal module and i had the message that I'm now able to accept Paypal payments. I then posed as a customer to see if it worked and as soon as I clicked the paypal button in my shop i received this error messge. Error occurred:Please try to contact the merchant: <b>PayPal response:</b> -> Please can anyone help? I'm desperate to get the basics of my shop set up before i spend hours listing producs. Thanks in advance Link to comment Share on other sites More sharing options...
mandapanda Posted July 16, 2015 Author Share Posted July 16, 2015 Please can anyone offer some advice Link to comment Share on other sites More sharing options...
Guest Posted July 16, 2015 Share Posted July 16, 2015 Please do not spam with multiple threads about the same subject. Remember this is a community forum - a friendly group who help as and when they can. It is not official support So More information is required What version of prestshop? cloud or standalone What version of the PayPal module PayPal UK, USA? something else? You have created a PayPal account on PayPal? What type of account? In the paypal module have you added the PayPal API details? Link to comment Share on other sites More sharing options...
mandapanda Posted July 16, 2015 Author Share Posted July 16, 2015 Sorry, im new here and after i posted here i noticed the paypal folder so thought i'd posted in the wrong place. Thats the only reason i posted again. I want trying to spam, sorry. Prestashop is version 1.4 PayPal v3.7.2 Not sure what cloud or standalone means Paypal uk Yes i have a Paypal account and its a business account. I believe i added the API details correctly as it said i was ready to accept payments Thank you Link to comment Share on other sites More sharing options...
Guest Posted July 16, 2015 Share Posted July 16, 2015 Prestashop 1.4 is very old for a new store. Has the store been set up for a while? The PayPal is also old and should be upgraded. PayPal made some changes a while ago so the old version of the module no longer works http://addons.prestashop.com/en/payments-gateways-prestashop-modules/1748-paypal.html Link to comment Share on other sites More sharing options...
mandapanda Posted July 17, 2015 Author Share Posted July 17, 2015 Oh ok. No it's a new store. We mentioned to a friend that we wanted a website and as he does a lot with them he gave us the basics and a user manual! What do you recommend? Can we upgrade the PayPal module or do you think we should scrap it and try on a later version of prestashop? Is that link to upgrade PayPal? Thank you Link to comment Share on other sites More sharing options...
Guest Posted July 17, 2015 Share Posted July 17, 2015 If it is a new store I don't understand why you would have installed version 1.4. Did your friend install it for you? 1.6. something or other is the latest build and is a lot more modern in it's feel and operation. I would think about upgrading but a lot will depend on your own personal circumstances The link was to download the latest version of PayPal module which you then install on your Prestashop Link to comment Share on other sites More sharing options...
mandapanda Posted July 17, 2015 Author Share Posted July 17, 2015 I've not installed anything. He gave us a link to the store which is www.sizl something. I think maybe we should start over. I've not made a website before so I thought the info we were given was fine Link to comment Share on other sites More sharing options...
Guest Posted July 17, 2015 Share Posted July 17, 2015 I guess it is an old store he used to run and is passing it over Link to comment Share on other sites More sharing options...
mandapanda Posted July 17, 2015 Author Share Posted July 17, 2015 Ah ok. Do you know how much a newer version of prestashop costs? Link to comment Share on other sites More sharing options...
Guest Posted July 17, 2015 Share Posted July 17, 2015 It is free https://www.prestashop.com/en/ecommerce-software Link to comment Share on other sites More sharing options...
mandapanda Posted July 17, 2015 Author Share Posted July 17, 2015 Ooh brilliant. Thank you so much for your help Link to comment Share on other sites More sharing options...
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