Problem with backorders when customer orders more items than are currently in stock.

[subaru4wd]

Our store allows backorders.  We have a problem where an item will show in stock, but if a customer orders more than the available quantity... he is not told until after the order has been placed and paid for.

 

I receive emails from customers who are upset because an item appears in stock when they add it to the cart, and when they view it in the cart.  But immediately after payment is made, the order is placed in backorder.

 

example:

we have 8 balls in stock.

customer places order for 10 balls.  

customer is told his order is in stock and customer then makes a payment.

Payment clears, our stock is now -2 and the customer gets an email saying his order is on backorder.

Customer emails me immediately and cancels his order and demands a refund.

 

This happens constantly and is a huge burdon on our business.    I need a solution.   It would be great if Prestashop could warn the customer, prior to making a payment while he is still reviewing his cart.   Is there a module, plugin, option someplace to alert the customer they have ordered more than the available stock and their item will be placed on backorder???

 

I find this odd.  Every e-merchant I do business with has these options... however prestashop overlooks such a simple thing??

Edited July 8, 2015 by subaru4wd (see edit history)

[subaru4wd]

I guess there is no fix for this and we just have to deal with upset customers.

 

 

 

thanks prestashop.

[BlackChart]

Listening in on this - have the same problem

Is there ANYTHING we can do?

[subaru4wd]

Listening in on this - have the same problem

Is there ANYTHING we can do?

 

Like any other problem with Prestashop, we are just going to have to deal with it.

[subaru4wd]

Just a bump to see if anyone knows of a fix for this problem?

[jacksfregio]

I join to the group: this is very annoyng

Edited July 21, 2016 by jacksfregio (see edit history)

[kamppa]

Still no solution or module for this?

[w3bsolutions]

What I do on shops that handle stock is this:

 

When stock remaining is under N (for instance 3) on the product page right on top of add to cart button I show a message in bold or a different color: "Hurry up, only N products left!" - Like this I cannot avoid the customer to add more than N to the cart, but he knows how many are left before adding to the cart.