74xxl Posted May 28, 2015 Share Posted May 28, 2015 Hello! Once again I'm clueless. Since a couple of weeks, the store owner started to receive complaints regarding the impossibility to place orders or even to log in. From here (Romania) everything seems fine. I can create customer accounts and place orders. There were orders placed from France and from Egypt. The shop has dual language interface (German and English) and I was able to place orders using both interfaces. Any idea will be highly appreciated. Thank you! Link to comment Share on other sites More sharing options...
74xxl Posted May 31, 2015 Author Share Posted May 31, 2015 Thanks, mdekker! Good tip, but didn't yield any results. Link to comment Share on other sites More sharing options...
Guest Posted May 31, 2015 Share Posted May 31, 2015 Shop link so we can test? I do find that we do often get customers who can't use the shop. They talk about all sorts of issues, BUT i tend to think they are just not very good at using computers / online shopping so they are not familiar with the processes involved So ask your shop owner if they can be more specific. When someone complains ask what stage they got to, what error messages they received, what browser they were using, what country, and even screen prints if possible Link to comment Share on other sites More sharing options...
74xxl Posted May 31, 2015 Author Share Posted May 31, 2015 The address of the website is http://www.nexgenails.de. I asked for detailed error info because I didn't seen any of the mentioned errors. Sadly, all the complaints came from german customers. For a couple of days I thought that the users are the source of error, but international orders were received without any problems. Link to comment Share on other sites More sharing options...
Guest Posted June 1, 2015 Share Posted June 1, 2015 Just set up and account and tried to pay with payPal and everything worked ok for me All you can do is tell your client that no errors can be found and with out more detail from his customers there is nothing else you can do. Link to comment Share on other sites More sharing options...
74xxl Posted June 1, 2015 Author Share Posted June 1, 2015 Thank you very much, haylau! Link to comment Share on other sites More sharing options...
.png.022b5452a8f28f552bc9430097a16da2.png)
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now