Customer messages are not comingt to e-mail

[Andrus]

Hello.

 

I am a new user of Prestashop and have almost configured all I needed for start, but can not get this configured:

Customer sends a message through Contact us Form. Everything else works: I see it in my admin panel and get a notification there, but I do not get a notification about new message to my e-mail. Customer gets an automated message that his messages is sent and we will answer soon. 

 

Is there anything I can do?

 

Thanks,

 

Andrus

Edited May 8, 2015 by Andrus (see edit history)

[TribalDexterD]

Hi, see under Customers- > Contacts, if is present here your email .

[Andrus]

Yes there is my e-mail. I even tried to change the e-mail to figure out maybe the e-mail address is the problem. But still i do not get anything. 

[TribalDexterD]

Hmmm...

So, go to Advanced Parameters -> Email and try to send a test email.

 

Tell me if you receive it.

[Andrus]

No I do not receive it.

[TribalDexterD]

uhhmmm

 

Try it:

 

Go to Advanced Parameters -> Email and tick->  Set my own SMTP parameters (for advanced users ONLY)

 

And set SMTP parameters of your hosting provider.

[Andrus]

I changed the smtp settings and now I receive test messages. But still I do not receive message if somebody sens a message throug contact us form. 

[TribalDexterD]

Remember to do a backup of file, always!

 

Try this solution:
 

You would edit the ContactController in /controllers/front/
 
Locate the following code

if (!Mail::Send($this->context->language->id, 'contact', Mail::l('Message from contact form').' [no_sync]',
    $var_list, $contact->email, $contact->name, $from, ($customer->id ? $customer->firstname.' '.$customer->lastname : ''),
            $fileAttachment) ||
        !Mail::Send($this->context->language->id, 'contact_form', ((isset($ct) && Validate::isLoadedObject($ct)) ? sprintf(Mail::l('Your message has been correctly sent #ct%1$s #tc%2$s'), $ct->id, $ct->token) : Mail::l('Your message has been correctly sent')), $var_list, $from, null, $contact->email, $contact->name, $fileAttachment))
            $this->errors[] = Tools::displayError('An error occurred while sending the message.');

In that first if statement, you will see the variable $from which is the customers email address.
 
Change $from to null, which will force Prestashop to use the default store email address

if (!Mail::Send($this->context->language->id, 'contact', Mail::l('Message from contact form').' [no_sync]',
    $var_list, $contact->email, $contact->name, null, ($customer->id ? $customer->firstname.' '.$customer->lastname : ''),
            $fileAttachment)

[Andrus]

I did this but nothing changed.

 

Checked and also I do not get an e-mail if anybody makes an order from shop too. So I am wondering maybe I have disabled this somewhere in settings? Could not find this place. I get Notifications in admin panel, but not to e-mail.

Edited May 8, 2015 by Andrus (see edit history)

[TribalDexterD]

Have you installed the mailalerts module?

[Andrus]

Yes mailalert is installed. It sent me an e-mail when ordered product was out of stock, so strange that some of it works. But no message about new orders.

 

My site is on Maintenance mode at the moment. Can this be the problem? Or it should work even on this mode?

[TribalDexterD]

No, this isn't the problem, it work even on this mode.

[TribalDexterD]

Maybe this is a stupid question, but:
 
You tick under mailalerts module "Receive a notification when an order is placed" and put your email under "email addresses"?

[Andrus]

Yes that I have done. So notification I get, but nothing to this e-mail. And still if a customer sends something from contact us, I do not get an e-mail. Only notification. 

[TribalDexterD]

Where is hosted your shop?

[Andrus]

https://www.wavecom.ee/en/webhosting/     PERFORMANCE package.

[TribalDexterD]

I don't know this hosting.

 

Can you see the logs (of emails outbound) on your cpanel?

[TribalDexterD]

Problem was that the andru's shop use two languages and the hosting use Suhosin patch for PHP which limits the maximum number of fields allowed in a form 1000 for suhosin.post.max_vars and it give some problems with the translation.

 

The fix that we use in this case is the following:

 

Create a file called php.ini and copy&paste it -> 

suhosin.post.max_vars=4252
suhosin.request.max_vars=4252
max_input_vars=4252

 

and put it in the admin folder of prestashop.

 

Emails works now! 

 

PS: Sorry for my makeshift english 

[Andrus]

Big Thansk to TribalDexterD   . Problem solved!

[TribalDexterD]

You're welcome!!!