Sito Lab Posted January 21, 2015 Share Posted January 21, 2015 Hello everyone, sorry for my bad English, I have a problem I can not figure out what comes when I try to add a language in prestashop version 1.6, going the localization translations I have this message "Unable to connect to the site to get the list of PrestaShop languages." I contacted the hosting service asking to open any doors of communication but they respond that the doors are open, so I wonder why I still have this error message? thanks for your help Link to comment Share on other sites More sharing options...
Sito Lab Posted January 22, 2015 Author Share Posted January 22, 2015 I apologize, but you can tell me how to do it please? no one has ever had this problem? Link to comment Share on other sites More sharing options...
El Patron Posted January 22, 2015 Share Posted January 22, 2015 this may be because php.ini is not allow_url_open you can check your php.ini using this free module https://www.prestashop.com/forums/topic/278164-free-module-display-php-environment-phpinfo-back-office/ another option is to download the language pack from here https://www.prestashop.com/en/translations then ftp to your prestashop translations folder Link to comment Share on other sites More sharing options...
Sito Lab Posted January 22, 2015 Author Share Posted January 22, 2015 this may be because php.ini is not allow_url_open you can check your php.ini using this free module https://www.prestashop.com/forums/topic/278164-free-module-display-php-environment-phpinfo-back-office/ another option is to download the language pack from here https://www.prestashop.com/en/translations then ftp to your prestashop translations folder thanks for your reply but it all seems ok PHP Core Directive Local Value Master Value allow_call_time_pass_reference On On allow_url_fopen On On allow_url_include Off Off always_populate_raw_post_data Off Off arg_separator.input & & arg_separator.output & & asp_tags Off Off auto_append_file no value no value auto_globals_jit On On auto_prepend_file no value no value browscap no value no value default_charset utf-8 no value default_mimetype text/html text/html define_syslog_variables Off Off disable_classes no value no value disable_functions no value no value display_errors Off On display_startup_errors On On doc_root no value no value docref_ext no value no value docref_root no value no value enable_dl On On error_append_string no value no value error_log no value no value error_prepend_string no value no value error_reporting 30711 30711 exit_on_timeout Off Off expose_php Off Off extension_dir /usr/local/php-5.3.28/lib/php/20090626 /usr/local/php-5.3.28/lib/php/20090626 file_uploads On On highlight.bg #FFFFFF #FFFFFF highlight.comment #FF8000 #FF8000 highlight.default #0000BB #0000BB highlight.html #000000 #000000 highlight.keyword #007700 #007700 highlight.string #DD0000 #DD0000 html_errors On On ignore_repeated_errors Off Off ignore_repeated_source Off Off ignore_user_abort Off Off implicit_flush Off Off include_path .:/usr/local/php-5.3.28/share/pear .:/usr/local/php-5.3.28/share/pear log_errors Off Off log_errors_max_len 1024 1024 magic_quotes_gpc Off Off magic_quotes_runtime Off Off magic_quotes_sybase Off Off mail.add_x_header Off Off mail.force_extra_parameters no value no value mail.log no value no value max_execution_time 30 30 max_file_uploads 20 20 max_input_nesting_level 64 64 max_input_time -1 -1 max_input_vars 1000 1000 memory_limit 128M 128M open_basedir no value no value output_buffering no value no value output_handler no value no value post_max_size 20M 20M precision 12 12 realpath_cache_size 16K 16K realpath_cache_ttl 120 120 register_argc_argv On On register_globals Off Off register_long_arrays On On report_memleaks On On report_zend_debug On On request_order no value no value safe_mode Off Off safe_mode_exec_dir no value no value safe_mode_gid Off Off safe_mode_include_dir no value no value sendmail_from no value no value sendmail_path /usr/local/bin/sendmail -oi -t /usr/local/bin/sendmail -oi -t serialize_precision 100 100 short_open_tag On On SMTP localhost localhost smtp_port 25 25 sql.safe_mode Off Off track_errors Off Off unserialize_callback_func no value no value upload_max_filesize 5M 5M upload_tmp_dir /tmp /tmp user_dir no value no value user_ini.cache_ttl 300 300 user_ini.filename .user.ini .user.ini variables_order EGPCS EGPCS xmlrpc_error_number 0 0 xmlrpc_errors Off Off y2k_compliance On On zend.enable_gc On On Link to comment Share on other sites More sharing options...
El Patron Posted January 22, 2015 Share Posted January 22, 2015 Looked a code a bit, the only two things I can think to do is 1) check with hosting to make sure curl is enabled, (also look at your phpinfo from module) if it is enabled open this file classes/Tools.php find this line of code public static function file_get_contents($url, $use_include_path = false, $stream_context = null, $curl_timeout = 5) change $curl_timeout timeout to higher value... Link to comment Share on other sites More sharing options...
Sito Lab Posted January 22, 2015 Author Share Posted January 22, 2015 thanks again for your support, but nothing, the problem persists, have increased but nothing, I again contacted the hosting service of my client, I assure you there is not no problem I do not know what to check, to solve this problem Link to comment Share on other sites More sharing options...
El Patron Posted January 22, 2015 Share Posted January 22, 2015 sorry I could not help more, I've searched on this issue, found similar but none were resolved. did you check php for curl? Link to comment Share on other sites More sharing options...
Sito Lab Posted January 22, 2015 Author Share Posted January 22, 2015 sorry I could not help more, I've searched on this issue, found similar but none were resolved. did you check php for curl? thanks again you've taken the test, is active Link to comment Share on other sites More sharing options...
El Patron Posted January 22, 2015 Share Posted January 22, 2015 use the method I described above to download and the using ftp upload to translations Link to comment Share on other sites More sharing options...
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