Virtual Product Setup Help Needed

[PPTWizard]

Hi all - 

 

Hoping you can help me.

 

Here's what I'd like to do:

 

Upload virtual products (some payable, some free downloads).

Limit virtual products to single order (ie only allow customers to add 1 to their basket).

After customers go through the sign-up process, and complete checkout, be able to download only 1 copy of the digital file.

 

Here's what I've done to try to make this happen:

 

Set up virtual products in relevant categories, some payable, some free downloads).

Associated files with these.

Limited downloads to 1 in 'Number of downloads' field in 'Virtual Product' tab.

 

Here's what actually happens when I've tested out the system:

 

I've been able to add as many copies of the virtual products as I like to my shopping basket.

After going through the sign-up process, no limit was imposed by Prestashop.

After having completed checkout, the order shows it's gone through correctly, for the amount I've ordered (the single file limit was not applied) and I have no idea how to download the file.

 

What am I doing wrong?

 

Would appreciate your help on this.

 

Thanks

 

 

 

[El Patron]

I've been able to add as many copies of the virtual products as I like to my shopping basket.

i am not aware of a way to stop this in native without custom.  I would not worry as customer is not going to buy multiple products.

After going through the sign-up process, no limit was imposed by Prestashop.

After having completed checkout, the order shows it's gone through correctly, for the amount I've ordered (the single file limit was not applied) and I have no idea how to download the file.

Did you install/configure 'mail alerts' module?

[PPTWizard]

Hi there - 

Thanks for the reply - 

I managed to get the order notification sorted out - out of interest, I couldn't find 'mail alerts' module either in my installation or on the PrestaShop website. Where is it?

Is there a way to set up preferences in Prest for an email to be sent when a notification alert has been activated? At the moment, I have to log into the admin page to see these - I'd like to be able to be notified by email when these appear. Is this possible? If so, how?

Thanks very much

[PPTWizard]

Any ideas on where I can find the 'mail alerts' module please?

[Andy1234]

If a customer buys a digital product and a product to be shipped the digital product is not being sent. Neither immediately or when marked as shipped.

Has anyone else encountered this?

Is there a way around it?

 

Thanks

Andy

[El Patron]

If a customer buys a digital product and a product to be shipped the digital product is not being sent. Neither immediately or when marked as shipped.

Has anyone else encountered this?

Is there a way around it?

 

Thanks

Andy

 

Hi Andy,  first you should open new topic otherwise your post will be seen only by those following this topic, me for example.

 

So, go open new topic and paste that topic link back here and I will try to help.  Thanks, Fred

[Andy1234]

Hi Fred,

 

Thanks for replying. I have sorted the problem now. The problem I've not sorted is working out how to start a new topic. I've always posted on old topics because for the life of me I can't fathom how to start a new one.

 

Thanks

Andy

[El Patron]

Hi Fred,

 

Thanks for replying. I have sorted the problem now. The problem I've not sorted is working out how to start a new topic. I've always posted on old topics because for the life of me I can't fathom how to start a new one.

 

Thanks

Andy

 

Hey Andy, visit the forum landing page...find the section that bests fits your question.

 

click on that section, then you will see 'Start New Topic'.

 

this is best advice allowing for best community review.

 

Happy selling, el

[Andy1234]

Got it now thank you!!