[Solved]Store doesn't load

[karin42]

Hi All,

On occasion, my store just doesn't load. It loads one day and the next it doesn't load at all.

My question is this: is there a security mechanism on the site so that if the user does something unexpected, the user can't get to the site within a timeout period?

For example, I try to open product.php without specifying a product. (just because I gotta try it). I get an error and then I can't get onto the site anymore. And I can't get into admin.

This has happened before and then I'm able to get on again. Is there a security mechanism? How can I disable it while I'm developing?

http://www.wildeyedloon.com/liveedge

Thanks,

-Karin

[Raver]

Hi Karin42,

FYI, I just get a blank page, with your URL.

[karin42]

That's what I'm saying! There is no page, it's not loading! The page is there, the admin page is there but they don't load.

[Patric]

Please try this :
http://www.prestashop.com/forums/viewthread/22007
Sorry this is in French but you should understand. Else use Google translate.

[karin42]

Here's the PHP error:

Fatal error: Undefined class name 'configuration' in /home/theso11/public_html/wildeyedloon/liveedge/config/config.inc.php on line 127

Now, I haven't even touched the classes.

The Configuration.php is in the classes directory.
It has the appropriate file permissions.

The only actual files I've touched that are not a part of the theme are pagination.php and images.inc.php.

I need to find the solution because I can't have this happening to the client. One moment it's working and the next it isn't...

Thanks!

-Karin

[Patric]

Some people had this error when PHP5 was not activated... But if sometimes it runs and sometimes not, it may not be that.

Could you still verify your PHP version ?

If necessary, put a phpinfo.php file in your shop's root containing :

<?
phpinfo();
?>

and access it from your browser.

It will give you the PHP version.

[karin42]

Ok, that was it!

My control panel said that I had PHP 5 installed, but when I did the test, it wasn't.

I uninstalled and reinstalled it and it works.

I'm now going to send a message to the hosting company to have them look at that issue.

Thank you very much!

-Karin