Customer service

[tczaude]

Hi i have problem with customer service.

I have struct of shops

all

shop_1

shop_2

shop_3

etc...

 

When customer write massage in customer service in shop_1 the operator from shop_2 can see this massage make click in box sav and terotical opertor don't have permission to see this massages

 

I somebody know whats going wrong or how disable this box's please for solution

 

BestRegards

 

 

[tczaude]

{*
*prestashop/admin/themes/default/template/controllers/customer_threads/helpers/list/list_header.tpl
* 2007-2012 PrestaShop
*
* NOTICE OF LICENSE
*
* This source file is subject to the Academic Free License (AFL 3.0)
* that is bundled with this package in the file LICENSE.txt.
* It is also available through the world-wide-web at this URL:
* http://opensource.org/licenses/afl-3.0.php
* If you did not receive a copy of the license and are unable to
* obtain it through the world-wide-web, please send an email
* to [email protected] so we can send you a copy immediately.
*
* DISCLAIMER
*
* Do not edit or add to this file if you wish to upgrade PrestaShop to newer
* versions in the future. If you wish to customize PrestaShop for your
* needs please refer to http://www.prestashop.com for more information.
*
*  @author PrestaShop SA <[email protected]>
*  @copyright  2007-2012 PrestaShop SA
*  @license    http://opensource.org/licenses/afl-3.0.php  Academic Free License (AFL 3.0)
*  International Registered Trademark & Property of PrestaShop SA
*}

{extends file="helpers/list/list_header.tpl"}

{block name="override_header"}

<div id="CustomerThreadContacts">

 {assign var=nb_categories value=count($categories)}

 {foreach $categories as $key => $val}

  {assign var=total_thread value=0}
  {assign var=id_customer_thread value=0}

  {foreach $contacts as $tmp => $tmp2}
   {if $val.id_contact == $tmp2.id_contact}

 {assign var=total_thread value=$tmp2.total}
 {assign var=id_customer_thread value=$tmp2.id_customer_thread}

   {/if}
  {/foreach}

  <div class="blocSAV">

 <h3>{$val.name}</h3>

 {if $nb_categories < 6}
  <p>{$val.description}</p>
 {/if}

 {if $total_thread == 0}
  <span class="message-mail">{l s='No new messages'}</span>
 {else}
  <a href="{$currentIndex}&token={$token}&id_customer_thread={$id_customer_thread}&viewcustomer_thread" class="button">
   {$total_thread}
   {if $total_thread > 1}{l s='new messages'}{else}{l s='new message'}{/if}
  </a>
 {/if}
  </div>
 {/foreach}

 <div id="MeaningStatus" class="blocSAV">
  <h3> {l s='Meaning of status'}</h3>
  <ul>
   <li><img src="../img/admin/status_green.png" alt="{l s='Open'}">{l s='Open'}</li>
   <li><img src="../img/admin/status_red.png" alt="{l s='Closed'}">{l s='Closed'}</li>
   <li><img src="../img/admin/status_orange.png" alt="{l s='Pending 1'}">{l s='Pending 1'}</li>
   <li><img src="../img/admin/status_orange.png" alt="{l s='Pending 2'}">{l s='Pending 2'}</li>
  </ul>
 </div>

 <div id="CustomerService">
  <table ccellspacing="0" cellpadding="0" class="table">
   <thead>
 <tr>
  <th colspan="2">{l s='Customer service'} : {l s='Statistics'}</th>
 </tr>
   </thead>
   <tbody>
 {assign var=count value=0}
 {foreach $params as $key => $val}
  {assign var=count value=$count+1}
  <tr {if $count % 2 == 0}class="alt_row"{/if}>
   <td>{$key}</td>
   <td><span>{$val}</span></td>
  </tr>
 {/foreach}
   </tbody>
  </table>
 </div>

</div>

<p class="clear"> </p>

{/block}

 

 

Where i can find views for $contacts to check this look how is take contacts from all shops without include shop in which is it