Melander Posted November 19, 2012 Share Posted November 19, 2012 (edited) Hello everyone, Here are a few questions I have: - When i choose to send the text messages from within the orders it doesnt get sent to customer? - Why does it say overpaid inside orders, same goes for all orders regardless of product? - Can i remove titel Mr. Ms., in Sweden we dont really use that as it has no purpose. - Is there a way to block Prestashop to send out automated emails when products are out of stock? - When trying to translate PDF i get this message after saving the translation: HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfil the request. Im using Prestashop 1.5.2 Thanks in advance Edited November 19, 2012 by Melander (see edit history) Link to comment Share on other sites More sharing options...
Melander Posted November 19, 2012 Author Share Posted November 19, 2012 anyone Link to comment Share on other sites More sharing options...
Guillaume Charmes Posted November 19, 2012 Share Posted November 19, 2012 Hello Melander, I hope you are doing well. - When i choose to send the text messages from within the orders it doesnt get sent to customer? The 'message' feature within order does not send text messages, just emails. - Why does it say overpaid inside orders, same goes for all orders regardless of product? This happen when the customer paid more than he is supposed to. It can be because he paid twice or it can also be an issue from the Payment module. What Payment module are you using? - Can i remove titel Mr. Ms., in Sweden we dont really use that as it has no purpose. This might be tricky, you can edit your TPL files to remove the field - Is there a way to block Prestashop to send out automated emails when products are out of stock? Those mail are very important for the customer so they can know the status of their order. However, in your situation it seems that you are not using the 'stock' feature. You can simply disable it in your backoffice Preferences -> Product - When trying to translate PDF i get this message after saving the translation: HTTP Error 500 (Internal Server Error): An unexpected condition was encountered while the server was attempting to fulfil the request. This might come from your hosting, but to be sure, please enable the errors and try again. In your ftp, edit the config/config.inc.php and switch ini_set('display_error', 'off'); to ini_set('display_error', 'on'); Once this done, there should be no more error 500 but a PHP error. Please copy/paste it here so I can help you further. Regards, Link to comment Share on other sites More sharing options...
Melander Posted November 19, 2012 Author Share Posted November 19, 2012 (edited) Hello Melander, The 'message' feature within order does not send text messages, just emails. Ye sorry i meant emails. And for some reason they not getting trough This happen when the customer paid more than he is supposed to. It can be because he paid twice or it can also be an issue from the Payment module. What Payment module are you using? Im using Sveawebpay module, swedish company. The module is in sandbox mode so im paying several times when testing, using the same user and product most of the times, but not always. This might come from your hosting, but to be sure, please enable the errors and try again. In your ftp, edit the config/config.inc.php and switch ini_set('display_error', 'off'); to ini_set('display_error', 'on'); Once this done, there should be no more error 500 but a PHP error. Please copy/paste it here so I can help you further. My developer is hosting on locally, and there is nothing about it in the Apache HTTP error log. Tried that with no success p.s thanks a lot for helping me out, you just resolved 2 of my issues Edited November 19, 2012 by Melander (see edit history) Link to comment Share on other sites More sharing options...
Melander Posted November 20, 2012 Author Share Posted November 20, 2012 My developer solved one of the issues: Saving after translating PDF invoice for the default theme resulted in an HTTP 500 error and no PHP error. Solution: - Create an empty file: themes\<current theme>\pdf\lang\<lang code>.php - Translate for the current theme instead of default. Link to comment Share on other sites More sharing options...
Guillaume Charmes Posted November 20, 2012 Share Posted November 20, 2012 Actually, my mistake, the message sent through orders does not send email. So it is a normal behavior. Regarding the payment module, I suggest that you get in touch with the developer of the module in order to fix the issue. Regarding the translation... I am sorry, but I have no idea. Maybe you can setup your store online so I can have a look? Regards, Link to comment Share on other sites More sharing options...
Melander Posted November 20, 2012 Author Share Posted November 20, 2012 (edited) Actually, my mistake, the message sent through orders does not send email. So it is a normal behavior. Regarding the payment module, I suggest that you get in touch with the developer of the module in order to fix the issue. Regarding the translation... I am sorry, but I have no idea. Maybe you can setup your store online so I can have a look? Regards, Everything works now, besides an issue with Payson module. Appearently it doesnt support 1.5.x yet, so i guess my developer will have to find a way around the problem. Regarding the other issue where it says "overpaid" inside orders I need to analyze further. I dont understand why a customer coule pay more then what the Prestashop requires, some orders doesnt say overpaid, some do. So i need to analyze this problem further. Translation and everything else works now. Thanks a lot for the help! Edited November 20, 2012 by Melander (see edit history) Link to comment Share on other sites More sharing options...
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