index page suddenly blank

[whisper1967]

I am new to all this, and am trying to set up my shop and learn Presta at the same time!

I have just experienced something alarming while adding an image to my categories pages, first the server refreshed the page and somehow my category had disappeared, so I re-added them wondering if I had inadvertently deleted them, now when I try to look at the front page, it's blank, however I can still edit the back office!

 

I'm getting pretty stressed right now, as to lose everything I have done would be catastrophic for me, I haven't made a back up at this stage and I've been working on this for three days.

 

If anyone can help I would be very grateful.

Thanks

[Valérie Assetskaya]

Hi,

 

Please add define('_PS_MODE_DEV_', true);

in /config/defines.inc.php and

@ini_set('display_errors', 'on');

define('_PS_DEBUG_SQL_', true);

in /config/config.inc.php

That won't fix the issue but will show what is wrong on the frontend at least and will help to understand how it can be fixed.

 

Best regards.

[whisper1967]

OK I tried that thanks, it reported an error in the top menu, something about image size exceeded max data (I don't have this in front of me right now) I copied the top menu back in from the initial install and I can now see the front page, but whenever I click on any of the categories I get a 404.

All the categories are there, and the products are still there, thank goodness.

 

Anyone have any ideas?

 

Thanks

 

Here is the front page:

http://quietmancountrysports.com/Presta/

 

And as you can see the images are all missing and if you click on the products you'll get a 404

What I think I currently don't understand is that for example if I click on Gun Care, it trys to take me here:

http://quietmancountrysports.com/Presta/11-gun-care

 

However I can't find a directory called 11-gun-care anywhere, so I'm guessing this is somehow database stuff, which suggests to me (with my limited knowledge) that the data base link are fouled up.

Edited November 19, 2012 by whisper1967 (see edit history)

[whisper1967]

Well I'm not sure I have really solved this, but it looks like it may have been a cache problem.

I played around with the cache settings and now it all seems to be back!

Thanks for the help

 

What is the best way to make a backup of everything so that if it all goes wrong again I can restore this?

 

Thanks

[whisper1967]

I have managed to replicate this again tonight, and it seems that when an image is uploaded to a category, the category is deleted or at least no longer visible, and the software loses the plot, I have tried recreating the category, but now the association tabs say it already exists, even though it is not visible. Pretty poor performance if you ask me, if I can't find a quick solution I may have to jump ship to Joomla at least that seems stable.