Providing a refund

[Guest]

Hi all,

 

If someone is returning an item because it is faulty, under the European Distance Selling Regulations I have to refund not only the initial delivery charge but also the cost of the customer returning the item to me.

 

But in PS I am only able to refund the initial delivery charge and the price of the product, is there a way for me to add in the cost of the customers delivery cost of returning the item?

 

Thanks

[phrasespot]

Not out of the box. You could add a credit voucher but I don't think that would satisfy the said regulation.