steve_c Posted August 11, 2012 Share Posted August 11, 2012 Hi this has happened 5 times now over the last few weeks. I get a PayPal payment for an order. I look in Customers > Shopping Carts. The shopping cart has an order ID next to it. I go to my orders page. This order is NOT there. Not visible at all. The order number is skipped. I have no filters on my order search page and am using the latest version of prestashop. Please can anyone help? Link to comment Share on other sites More sharing options...
steve_c Posted August 11, 2012 Author Share Posted August 11, 2012 I would also act that my stock has been affected correctly. Link to comment Share on other sites More sharing options...
steve_c Posted August 12, 2012 Author Share Posted August 12, 2012 Any ideas anyone? This is pretty critical Link to comment Share on other sites More sharing options...
steve_c Posted September 6, 2012 Author Share Posted September 6, 2012 Hi this has happened again. Order number next to cart. Payment received and stock affected. Order does not show in the list of orders. I have not got any filters applied. Any ideas anyone? Thanks Link to comment Share on other sites More sharing options...
sachin427 Posted September 29, 2012 Share Posted September 29, 2012 I'd have to confirm that this has been occuring to me as well only within the last month or so. I'm using PayPal 2.4. Link to comment Share on other sites More sharing options...
steve_c Posted September 29, 2012 Author Share Posted September 29, 2012 I never solved this problem but thankfully it hasn't occurred in the last month or so Link to comment Share on other sites More sharing options...
sachin427 Posted September 29, 2012 Share Posted September 29, 2012 I found some sources that suggest that this has been occurring to people for a while. Strangely, it only started happening to me about a month ago after a few hundred orders. I've been dealing with it by manually modifying my database through phpmyadmin. Anyhow, here are some links that may be useful: http://alvinjiang.blogspot.ca/2010/09/prestashop-tips-payment-recieved-via.html http://alvinjiang.blogspot.ca/2010/09/prestashop-tips-how-to-create-order.html Someone suggested replacing tools/swift with the latest version: http://www.prestashop.com/forums/topic/187447-solved-invalid-order-yet-payment-received-by-paypal/ I should note that I'm still using prestashop 1.3.1. Link to comment Share on other sites More sharing options...
steve_c Posted October 10, 2012 Author Share Posted October 10, 2012 Just happened again. I receive PayPal payment and email. In shopping carts page there is an order number next to the cart. Go to the orders page - no order with that number. It has been "skipped" Really worrying that no one is even looking into this Link to comment Share on other sites More sharing options...
steve_c Posted October 12, 2012 Author Share Posted October 12, 2012 Just happened again. PayPal error reporting email, payment received, order next to cart, no order, stock affected. Customer mailing to see what is going on. This is a really annoying bug. Link to comment Share on other sites More sharing options...
chrismcb Posted October 25, 2012 Share Posted October 25, 2012 Anything from PrestaShop on this? I'm guessing an "upgrade to v1.5" would solve this, but that isn't always a viable solution for people - especially if customisation has occurred on the shop and module compatibility may not be guaranteed. Currently using v1.4.4.0 with PayPal v2.8.5 Link to comment Share on other sites More sharing options...
steve_c Posted October 30, 2012 Author Share Posted October 30, 2012 Support for 1.4x has pretty much stopped. Link to comment Share on other sites More sharing options...
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