Error - Google Checkout Module - You do not currently have any valid shipping methods

[comprausa]

Hello all!

 

I get this error on google checkout: “XYZ Company does not ship to this address via Google Checkout. You do not currently have any valid shipping methods”

 

SEE ATTACHED SCREENSHOTS.

 

SCENARIO:

- The shop is set up in the US.

- I need to ship internationally

- The google-checkout merchant account has a US address

- The google-checkout buyer account has a Venezuela and US address.

 

ERROR BEHAVIOR:

- When I try to checkout using the buyer account with the Venezuela address, the area where the “Ship to” is displayed shows the error on inside a yellow square. Also the “Shipping and Handling” Totals are not calculated or selectable.

 

- If I add or switch to a US address using the same buyer account the error goes away and the US address is displayed in the “Ship to” area. Aldo the “Shipping and Handling” totals now displayed but it shows a carrier which is only enabled for Venezuela not the US. (It is as if the carriers assigned zone <South America> is interpreted by Google as a US zone, I don’t know what to make of it.)

 

TESTS AND CHECKS:

- I tested this also on a different site (not made with prestashop) using same buyer account and Venezuela and it works fine. There must be some restriction embedded in the Google checkout module that only lets US addresses checkout.

- I’ve tested in real and sandbox mode

- Venezuela is not a restricted country on shipping or currency

- Eliminated Custom zones

- I created a new carrier, Placed Venezuela back in its default zone, enabled carrier to deliver to all continental zones

- Force compiled and cleared cache

 

I’ve googled for more than 10 hours and found numerous postings for this error, with different resolutions. It goes back to 2006, and I’ve tried every resolution people have found, needless to say with no luck.

POSSIBLE SOLUTION

I found this two links that I think may solve my problem but I have no idea how to do this.

http://support.google.com/checkout/sell/bin/answer.py?hl=en&answer=71391

 

https://groups.google.com/a/googleproductforums.com/forum/#!category-topic/checkout-merchant/integration-troubleshooting/n9ZBS8A5OXQ

 

Anyone have any ideas, I AM GOING NUTS!!!

 

BTW: While testing I also found this possible Bug, when you change the zone of a country from a custom zone back to the default zone it does not refresh the change in the FO and the shipping charges displayed are those that apply for the carrier custom zone. You have to delete the custom zone if you want it to change.

[comprausa]

UPDATE

I needed to add that I just tried this on a fresh PS installation and I'm still getting the error. So we can rule out the posibility of the error coming from having installed any non native or non default modules or other customization.

[comprausa]

Please Anyone?

 

Summary Google Checkout ERROR: When I try to checkout using the buyer account with a Venezuela address, the area where the “Ship to” is displayed in GCo shows an error inside a yellow square: "“XYZ Company does not ship to this address..." Also the “Shipping and Handling” Totals are not calculated or selectable.

[raschmaninov]

same problem here...

 

Google checkout is only able to deal with local clients.

for example: my store is in the uk. If the client's GOOGLE checkout address is from the UK too, the shippings costs are shown and charged correctly.

 

If the user is from other country else than UK, for example FRANCE, and he puts a FRENCH address in his GOOGLE CHeckout it doesn't work (same messages as the upper user).

If he puts a french address inside prestashop but uses a UK address in google checkout he can pay and everything works smoothly.

 

FYI

Google is enabled for all the countries in BO and paypal and bank transfer work well.

 

This is either a google checkout limitation (for what I've read), but also prestashops module can't handle correctly with google checkout because it should send the information

 

Any ideas dear fellows?

 

will this help you? http://www.paycircuit.com/samples/Google_Checkout_International_Shipping.aspx

Edited May 5, 2012 by raschmaninov (see edit history)

[comprausa]

Thanks for contributing to the post, I hope others join so we can find a solution.