starsec Posted December 2, 2011 Share Posted December 2, 2011 Hello, When a user sends a message from the contact form page on my site, i never receive the message? I have setup an email on the back-end but still, no messages. Does anyone know the cause of this? site: http://starsec.com.au/StarOnline/contact-form.php Thank you Link to comment Share on other sites More sharing options...
phrasespot Posted December 4, 2011 Share Posted December 4, 2011 Fixing these problems may solve it. If not post again. Link to comment Share on other sites More sharing options...
starsec Posted December 6, 2011 Author Share Posted December 6, 2011 Thank you for your effort I'm not sure how I should go about fixing the problems you specified ? Thank you again Link to comment Share on other sites More sharing options...
phrasespot Posted December 7, 2011 Share Posted December 7, 2011 Those errors point to some missing javascript files. Why, I don't know. Maybe the theme or a third party module. Did you install the PS yourself? Were there any modifications? Would be good to know the version you have. Try copying those 404 returning files to the relevant folders and those errors should disappear. Then we can tell if the original issue was due to those errors or not. You can also try switching to default theme and see if the errors disappear; both 404 errors and the original issue. Link to comment Share on other sites More sharing options...
starsec Posted December 7, 2011 Author Share Posted December 7, 2011 Ok, I downloaded the js packs that were missing and re-installed the block currency js.. it still doesnt work is there anything you can reccomend?> also, how did you get the bug report to show page errors? thank you for your patience Link to comment Share on other sites More sharing options...
phrasespot Posted December 7, 2011 Share Posted December 7, 2011 I downloaded the js packs that were missing and re-installed the block currency js.. it still doesnt work Because they are still missing also, how did you get the bug report to show page errors? Firefox with firebug Link to comment Share on other sites More sharing options...
starsec Posted December 7, 2011 Author Share Posted December 7, 2011 ok, i didn't put the js. files in the right folder.. now i have and i ran firebug and no errors seem to have come up.. what else can i do to try and figure out the error? thank you again! Link to comment Share on other sites More sharing options...
phrasespot Posted December 7, 2011 Share Posted December 7, 2011 ok, i didn't put the js. files in the right folder.. now i have and i ran firebug and no errors seem to have come up I still get them. Did you try the contact form submission with the default theme? Link to comment Share on other sites More sharing options...
starsec Posted December 9, 2011 Author Share Posted December 9, 2011 yes, and it still doesn't work. with the error, what does the 'blockcurrency.swf' file have to do with the contact form? Link to comment Share on other sites More sharing options...
phrasespot Posted December 9, 2011 Share Posted December 9, 2011 what does the 'blockcurrency.swf' file have to do with the contact form? I am trying to help but you're being difficult. Look at the first error. There is a JS error where $ is not defined which means jQuery is not working. This may or may not be the reason the form is having problems but jQuery is used throughout so is likely to be and it does not worth looking further unless it is solved. I am done here. Good luck. Link to comment Share on other sites More sharing options...
starsec Posted December 9, 2011 Author Share Posted December 9, 2011 phrasespot i am sorry if you felt i was being difficult, it truly wasn't my intention. it was a misunderstanding, i should have explained myself better in my previous response. i was curious as to why it had an effect on the contact form, not at all meaning to suggest anything offensive. again, i am sorry and also grateful for the time you spent trying to find an answer. warm regards, peter Link to comment Share on other sites More sharing options...
phrasespot Posted December 9, 2011 Share Posted December 9, 2011 OK, no worries, misunderstandings can happen. I will spell it out exactly $ is not defined means there is a problem with jQuery, which in turn means that non of the code given in $().ready.function(), i.e. the things that are set to happen when the page load completes, is executing. I don't know what the reason of jQuery problem is. Maybe the order of the script loaded, or an interfering third party module etc. I am also not sure that this error is the reason for not receiving the emails; for example it may be an email setting issue, or server issue (do you get other emails?) But I can cripple a contact form on a default install by sabotaging jQuery Solving this problem is a process of elimination of likely causes (which jQuery error is one) and so before doing anything else I would first try to get rid off that jQuery error and see if things are better. The way to do is first to pinpoint what is causing the problem: Disable any third party code, themes, modules and see if jQuery error is gone. If so try the form. One of two things will happen: You receive the message sent: Then jQuery error was the reason. You also identified that a third party item is causing the jQuery error. Start turning 3rd party code back on one by one to see which one. You don't receive the message sent: There are two, unrelated problems. One is jQuery error which now you know is caused by 3rd party code, and the original problem which you are now sure that is not related to first problem. Link to comment Share on other sites More sharing options...
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