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Order confirmation not sent


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Hello Prestashoppers,

 

I have an issue which I see other people has had as well, although I could not find adequate help for the issue, hence my opening a new thread on the subject..

 

I am running PS1.4.25 with an ePay module for payment. I have enabled the mailalerts module v2.2.

As admin I get a transaction email from the epay module, telling me the CC transaction has been processed (or not). I also receieve an email from the mailalerts module, telling me the specifics of the customers order.

However, the customer does not receieve an order confirmation, and neither a new e-mail when the status is updated to "Sent".

Furthermore, the customer does receieve an email, if I choose to cancel the order.

 

 

Additional info, I am running with stock options enabled.

 

Best Regards,

Billy.

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