Customers can't login - ver 1.4.4.1

[esmith591]

Have just installed ver 1.4.4.1. I am able to login to the Back Office. Connection to database is fine. I am able to view the shop. I cannot log in to the Front Office, however.

 

Error message is:

 

The connection was reset

The connection to the server was reset while the page was loading.

The site could be temporarily unavailable or too busy. Try again in a few

moments.

If you are unable to load any pages, check your computer's network

connection.

If your computer or network is protected by a firewall or proxy, make sure

that Firefox is permitted to access the Web.

 

NOTE: I do get the Welcome email with username and password -- but can't get past the log in screen without the above error.

 

I looked at this topic: http://www.prestasho...to-login-in-fo/

 

but the referenced code in authentication.php seems to be for a different version. My authentication.php script is only 2 lines long (after comments) and says:

 

require(dirname(__FILE__).'/config/config.inc.php');

ControllerFactory::getController('AuthController')->run();

I have verified the password and email I am using.

I think I have checked all CHMOD permissions (but maybe missed something?)

 

I don't know what else to do. Please help.

[esmith591]

Many apologies for multiple posts. Looks like CTRL key was stuck. I am sorry.

[esmith591]

Well, this seems to be solved -- but it doesn't make any sense. Five minutes ago, I was experiencing the same login problem. A little googling gave me the idea to turn the 'display_errors' variable to 'on' in the config.inc.php and see what would happen. Next attempt to log in was successful. So, I turned the display_errors off again and was still able to login. I'm thinking that must be coincidence, and something on the host server got adjusted just at that moment.

 

If anybody has any other insight, though, I would love to hear it.

 

Thanks!

[snjdrew]

I have this issue as well with firefox at least. I have yet to figure out why sometimes it works fine and other times wont work no matter what. When I do have the issue sometimes I can refresh the page and it will work. Its a hassle and since firefox is my main browser I wish I could find a work around. I know it has something to do with cookies and or cache. I just now got similar issue with chrome as well. I tried to find the issue with a post like this before but it was [solved] supposedly. Please post if you continue to have the issue randomly. I can usually make the issue reappear if I clear my cookies and cache. Hopefully we can find the issue!

[esmith591]

Yes, you are right. It just happened again. I, too, use Firefox. And had cleared the browser history shortly before this login attempt. Got the same error message and then a refresh took me right into my account. Not gonna be a good customer experience if it can't be solved!