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@Mediacom87 as a module developer, I wonder if you could shed any light on what access you personally would have when supporting one of your clients with your modules via the prestashop system?
e.g. when a customer opens a support ticket, prestashop requests FTP, login details etc. I never fill these in (I can't due to GDPR laws and would always prefer to make changes myself anyway for security reasons). However, other than what the user fills in on the open a ticket form (see attached), does the developer have access to any other customer details? e.g. can you see the store URL or anything else (assuming the user did not fill in that part of the form)?
