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azurtem

azurtem

Hi

I have noticed significant latency recently with my Prestashop (v8.2.1) hosted by Informaniak (cloud server with SSD storage).

When I try to display a customer's summary, i.e. the page that displays their information, lists their carts, orders, products viewed, addresses, messages, etc, with certain customers (who have placed several hundred orders), it can take several minutes (stopwatched !) to display. Is this normal ?

The same thing happens when I create an order in BO. PS will first list existing carts and previous orders before allowing me to configure the order, which can also take a long time.

Do you have any advice or tips to remedy this, please?

Kind regards,

Yann

azurtem

azurtem

Hi

I have noticed significant latency recently with my Prestashop (v8.2.1) hosted by Informaniak (cloud server with SSD storage).

When I try to display a customer's summary, i.e. the page that displays their information, lists their carts, orders, products viewed, addresses, messages, etc, with certain customers (who have placed several hundred orders), it can take several minutes (stopwatched !) to display. Is this normal ?

The same thing happens when I create an order in BO. PS will first list existing carts and previous orders before allowing me to configure the order, which can also take a long time.

Do you have any advice or tips to remedy this, please?

Kind regards,

Yann

 

 

 

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