WAMP PS9 not opening new installation

[barriekenyon]

I have a new installation of PS9.0.1 on a new Win 11 / WAMP setup.

PS9 Installs OK but then Apache refuses to serve up both the shop or the back end.

The installation is:

WAMP Server 2.4. Server Configuration

Apache Version: 2.4.65  - Documentation Apache - Loaded Apache modules

Server Software: Apache/2.4.65 (Win64) PHP/8.3.28 mod_fcgid/2.3.10-dev - Port defined for Apache: 80

PHP Version: [Apache module]  8.3.28 - Documentation PHP - Loaded PHP extensions - Use of PHP versions

[FCGI] 8.0.30 - 8.1.33 - 8.2.29 - 8.3.28 - 8.4.15 - 8.5.0 - FCGI mode help

MySQL Version: 8.4.7 - Port defined for MySQL: 3306 - default DBMS -  Documentation MySQL

MariaDB Version: 11.4.9 - Port defined for MariaDB: 3307 -  Documentation MariaDB - MySQL - MariaDB

Win64OpenSSL_Light-3_6_0 (1)

Opening https://localhost/PS produces:

Hmmm… can't reach this page

localhost refused to connect.

Try:

Checking the connection

Checking the proxy and the firewall

ERR_CONNECTION_REFUSED

And the back end produces:

Oops! An Error Occurred

The server returned a "500 Internal Server Error".

I am obviously new at this. What have I missed? Please help!! Very annoying

Barrie

 

 

[JBW]

Activate debug mode or check error log to see the 500 error details

[Innov-appli]

Le 27/11/2025 à 1:21 PM, barriekenyon a dit :

I have a new installation of PS9.0.1 on a new Win 11 / WAMP setup.

PS9 Installs OK but then Apache refuses to serve up both the shop or the back end.

The installation is:

WAMP Server 2.4. Server Configuration

Apache Version: 2.4.65  - Documentation Apache - Loaded Apache modules

Server Software: Apache/2.4.65 (Win64) PHP/8.3.28 mod_fcgid/2.3.10-dev - Port defined for Apache: 80

PHP Version: [Apache module]  8.3.28 - Documentation PHP - Loaded PHP extensions - Use of PHP versions

[FCGI] 8.0.30 - 8.1.33 - 8.2.29 - 8.3.28 - 8.4.15 - 8.5.0 - FCGI mode help

MySQL Version: 8.4.7 - Port defined for MySQL: 3306 - default DBMS -  Documentation MySQL

MariaDB Version: 11.4.9 - Port defined for MariaDB: 3307 -  Documentation MariaDB - MySQL - MariaDB

Win64OpenSSL_Light-3_6_0 (1)

Opening https://localhost/PS produces:

Hmmm… can't reach this page

localhost refused to connect.

Try:

Checking the connection

Checking the proxy and the firewall

ERR_CONNECTION_REFUSED

And the back end produces:

Oops! An Error Occurred

The server returned a "500 Internal Server Error".

I am obviously new at this. What have I missed? Please help!! Very annoying

Barrie

 

 

Hello,
did you rename or delete the install folder?

Best regards,

[ecomsoft]

" localhost refused to connect"  seems to be a connection issue like host definition or protocol (http / https)

[barriekenyon]

18 hours ago, JBW said:

Activate debug mode or check error log to see the 500 error details

Hi. How do I active debug mode?

Which / Where are the appropriate logs to be found?

 

Thanks

BarriePlease bear in mind that I am a Linux novice.

[barriekenyon]

17 hours ago, Innov-appli said:

Hello,
did you rename or delete the install folder?

Best regards,

Hi Yes install folder deleted on both PS8 and PS9 folders.

I have a TEST folder with a simple HTML Hello World page. Apache serves that up to me no problems.

 

[barriekenyon]

1 hour ago, ecomsoft said:

" localhost refused to connect"  seems to be a connection issue like host definition or protocol (http / https)

I have tried both http and https. PS8 is installed without SSL, PS9 with SSL.

PS8 gives me the 'We will be back soon' message under http, file not found under https.

PS9 gives me file not found under both http and https

My little HTML page works fine in http, file not found in https.

I am missing something here!!

[Innov-appli]

il y a 10 minutes, barriekenyon a dit :

Hi. How do I active debug mode?

Which / Where are the appropriate logs to be found?

 

Thanks

BarriePlease bear in mind that I am a Linux novice.

HI,

You'll find the option in the PrestaShop administration panel > Advanced settings

or in the config/define.inc.php file to force debug mode.

Alternatively, the log files are located in the prestaShop > var > logs folder.

Looking forward to your reply.

Sincerely,

[darkin]

is your WAMP starting automatically when you boot your pc? Rmembering my times with WAMP I had to start it manually. After that need to check server settings it it can't see your instalation.

[barriekenyon]

On 11/30/2025 at 10:21 PM, Innov-appli said:

Hello,
did you rename or delete the install folder?

Best regards,

yes, install folder deleted.

PS8 serves up the 'Maintenance' web page for both shop and back office. No ability to do anything.

Frustrating!

[barriekenyon]

On 12/3/2025 at 5:28 AM, darkin said:

is your WAMP starting automatically when you boot your pc? Rmembering my times with WAMP I had to start it manually. After that need to check server settings it it can't see your instalation.

WAMP needs to be started manually. As Administrator.

It can see the sites. It serves up the 'Maintenance' pages for both PS8 shop and back office. I cannot do anything.

I have tried reloading PS9 without SSL, and it fails as it cannot rename the index.temp.php to index.php. I do this manually, and then cannot continue the installation. I will work that out!

[darkin]

As was not having problems with WAMP maybe because my user was and administrator...  For me it seems like permission problems. If you are doing this on local server just for testing, try to play with permissions. In your case, first i'll make user as admin and reinstall WAMP, try if it solves you issues, if not, make the directory, you install presta, permission settings 777 and try again.

[farryjames]

It sounds like Apache isn’t actually running, or another service is blocking port 80. In WAMP, check that the icon is green and verify no other apps (Skype, IIS, VMware, etc.) are using port 80. Also confirm that PS9 created the correct virtual host and that permissions are set properly. Once Apache starts cleanly, both the front-end and back-end should load normally.