Add to cart freezes

[gregor5]

Hey 
PS 8.2.3 and Warehouse theme here ... this has now happen twice already and I have no idea what could trigger it and proper fix.

 

No upgrade, no change in PS for days and all of a sudden on front-page, when customer clics ADD TO CART button on a product page and popup windows opens with PROCEED... or CONTINUE... ... browser grays out and customer gets stuck.

 

If I go into inspect mode and Select an element in the page to inspect - I get "modal-backdrop fade show" DIV. That element covers whole page. It's the same on Desktop or Mobile.

Anyone else having these issues?

[El Patron]

Check the browser console when it happens

• Open the site, hit F12 → “Console”.
• Click Add to cart and then Proceed or Continue.
• If you see any red errors at that moment (TypeError, undefined, etc.), that’s your first suspect.
• Screenshot / copy that error for your theme or module developer.

Temporary workaround
As a short-term band-aid (on a dev/test copy first):

• You can try disabling AJAX add-to-cart so it goes straight to the cart page instead of showing the popup.
• In Shop Parameters → Product Settings look for “Enable Ajax add to cart for the product list” (wording can vary) and turn it off, then test.
• It’s not a real fix, but it can keep customers from getting stuck while you track down the JS conflict.

maybe this debug guide will help:

https://prestaheroes.com/blogs/prestashop-alerts/how-to-enable-prestashop-debug-mode-v8-v9