Checkout doesnt work

[britsmar]

Hi, so im in the end of my configuration before implementing my products but the last step in the checkout (after entering delivery adress) keeps giving me a prompt of "this delivery option is not available, please choose another one)", i´ve exluded all zones and all countries except my own (sweden) so i only have 1 zone/country and my delivery option has this zone and selected and activated.

i´ve tried to reset the payment module and redone the countries and zones several times but no luck yet.

 

Can anyone point me in the right direction as to were i might of messed up?

[MatteoIommi]

Hello @britsmar,
So you are saying that you have a delivery option with your country/continent "enabled"? Correct?

Did you check the configuration under Payments -> Settings ? Are your currencies, countries, groups, delivery options activated?

[El Patron]

On 10/28/2025 at 5:51 AM, britsmar said:

Hi, so im in the end of my configuration before implementing my products but the last step in the checkout (after entering delivery adress) keeps giving me a prompt of "this delivery option is not available, please choose another one)", i´ve exluded all zones and all countries except my own (sweden) so i only have 1 zone/country and my delivery option has this zone and selected and activated.

i´ve tried to reset the payment module and redone the countries and zones several times but no luck yet.

 

Can anyone point me in the right direction as to were i might of messed up?

what is your prestashop and php version?   please always post this important information so community can help you better.

 

On 10/28/2025 at 9:00 AM, MatteoIommi said:

Hello @britsmar,
So you are saying that you have a delivery option with your country/continent "enabled"? Correct?

Did you check the configuration under Payments -> Settings ? Are your currencies, countries, groups, delivery options activated?

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