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alex_developer

alex_developer

3 hours ago, Fstar said:

Thank you both for the advice, but since I'm using prestashop 'hosted' offer, They're hosting the website on their own servers and I see no way to access any config files. Again, the only way for me to get into touch with prestashop themselves seems to be through a paid diagnostic ticket, but that feels wrong as this isn't a problem with the prestashop software itself, it's a hosting problem.

In this case, I recommend that you switch to another hosting provider where you will have full control over your store, preferably VPS. This means that you will have full access to Prestashop files via the control panel or FTP, access to PHP, MySQL, nginx/apache settings, and full control over the server.

If you need help choosing the right hosting, migrating your store, and fully configuring the server for your store, I can help you with that.

alex_developer

alex_developer

3 hours ago, Fstar said:

Дякую вам обом за поради, але оскільки я використовую пропозицію "hosted" від PrestaShop, вони розміщують веб-сайт на власних серверах, і я не бачу способу отримати доступ до будь-яких файлів конфігурації. Знову ж таки, єдиний спосіб зв'язатися з PrestaShop, здається, це через платний діагностичний запит, але це здається неправильним, оскільки проблема не в самому програмному забезпеченні PrestaShop, а в хостингу.

In this case, I recommend that you switch to another hosting provider where you will have full control over your store, preferably VPS. This means that you will have full access to Prestashop files via the control panel or FTP, access to PHP, MySQL, nginx/apache settings, and full control over the server.

If you need help choosing the right hosting, migrating your store, and fully configuring the server for your store, I can help you with that.

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