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I'm using PrestaShop 8 hosted, and 3 days ago I was making changes on the back office when I started getting an error 500.
This error is only on the back office, the website itself is working fine. When I access it I can still see my normal maintenance mode message.
I didn't take note of exactly what I was doing, but I was in a stage of changing what users logged into my site can see on their account page.
Since I'm not able to access my back-office I can't deploy the 'PrestaShop Marketplace in your Back Office' module, which means due to the change to their care center earlier this month my account is only 'open-source' and I don't get access to any dedicated support.
Is there any way for me to reset my back office? Or is my only option here to purchase a diagnostic ticket and hope that solves it.
I'm not sure what to do here, any help or advice would be appreciated greatly.