customisation not visible

[muelli75]

Hi!

Im new to prestashop, but with experience in some php/html-things and linux-skills.

The enviroment:

Installation type: new
PrestaShop version: 9.0.1
Theme: default hummingbird
Code: modified
Hosting: selfhostet, debian
PHP version: 8.3
MySQL version: MariaDB 10.11.14
Browser(s) concerned: all

PHP-ini-settings: 
memory_limit=400M
post_max_size = 20M

For some articles in the shop, a simply customisation is required. I want wo use the built-in-function of prestashop.

The formfield of the customisation is display, the uploaded images are in the /upload-directory on the server. After clicking on "save individualisation" the supplied customisation-values are visible under the formfields. A small preview-picture is shown for the uploaded imagefile.

In the database, customized_data, is filled up with informations concerning the article.

But after the sucessfull checkout, there is no hint about the customisation in the order. There is no information about the supplied data.

Where should the informations be displayed? In the "orders"-section is nothing to see.

Thanks for any hints!

 

[JBW]

On 10/26/2025 at 3:38 PM, muelli75 said:

Where should the informations be displayed? In the "orders"-section is nothing to see.

Here: