ps_account requires reset, but it doesn't?

[strakit]

Recently my 8.2.1 instalation made update on several native module, including ps-account.
After, a message popped up saying it required a reset of said module.
Although i tried it several times, the message keeps popping up.
Tried it on the pop up message, on modules manager, clean caches (both site and server) and yet the message persists.
Anyone has a clue?

Edited September 26, 2025 by strakit
corrected PS version (see edit history)

[Prestashop Addict]

Did you try to uninstall / reinstall module?

[strakit]

I did...  same result. 
Message keeps popping up

[Najam Sajid]

Same issue here after updating ps_account module

[strakit]

No one else with this issue? just 2 of us? 😄

[Najam Sajid]

19 hours ago, strakit said:

No one else with this issue? just 2 of us? 😄

I think only few people have updated the module but it was required for Prestashop Checkout module to update ps_account.

Hey, do you see any issue because of this?

[strakit]

On 10/2/2025 at 12:09 PM, Najam Sajid said:

I think only few people have updated the module but it was required for Prestashop Checkout module to update ps_account.

Hey, do you see any issue because of this?

No idea

[Gerrit Snel]

I have this problem too, is there a solution?

Gerrit

[Rayna Butler]

Same problem ... 😞

[gioreva]

I’m not sure my issue is exactly the same, but I think it is.
I recently moved to PS9, but I believe the problem was already there before.
The button is stuck on “Activate”, even if I uninstall, reinstall, reset, enable or disable it. All those actions complete successfully, even from the CLI.
If I open the dropdown and go to “Configure”, it shows:
Error retrieving context. Please try to reset or reinstall the module.

But if this problem has existed since September and is being ignored…

[ssekazinga]

Same issue causes - blank page when you click configure Prestashop Account module. solution is to revert back to earlier account version.

If you upgraded the PS account Module, revert back! OR replace the upgraded ps_accounts folder under modules with ps_accounts module folder from Your Prestashop ZIP installation folder.

I had the same error when i upgraded ps_accounts Module from Version 8.0.8 to Version 8.0.10. Resolved it by replacing the upgraded files with Version 8.0.8 files.