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Hello everyone,

I’m running into a really odd issue with my PrestaShop store and I’m hoping someone here might be able to shed some light on it. My website is designed to replicate a Texas Roadhouse-style online ordering experience, where customers can browse steaks, ribs, and other menu items just like they would when looking at the Texas Roadhouse menu in person. The main problem is that whenever I try to load my “Texas Roadhouse Menu” category page, it takes much longer than any of my other categories to load, and sometimes it even times out. Other categories with similar amounts of products load just fine, so it seems specific to this section.

I’ve tried checking the server logs and noticed that the menu page generates unusually heavy queries, even though the product count is not significantly higher than others. For example, the Texas Roadhouse menu page has about 50 products, but my "Seafood" section with around 40 products loads instantly. I’ve already cleared cache, re-indexed, and disabled unnecessary modules to test if it was an add-on issue, but the page is still sluggish. Oddly, if I clone the products and place them into a temporary test category, they load fine. So it seems like the problem lies with the Texas Roadhouse category setup itself.

Another issue I noticed is that the product images for the Texas Roadhouse menu section sometimes fail to display on mobile, showing broken image icons. I checked the image regeneration settings in PrestaShop and even tried regenerating all thumbnails, but the problem keeps happening intermittently. What’s confusing is that this only happens in the Texas Roadhouse menu category, not in others . It makes me wonder if there’s some corruption or misconfiguration tied specifically to this category in the database.

I also attempted to disable friendly URLs and then re-enable them to see if the URL rewriting was causing conflicts, since my Texas Roadhouse category URL is a bit long (something like “/texas-roadhouse-menu-steaks-ribs-rolls”). That didn’t resolve it either. I even checked permissions on the server side to make sure images and category files were accessible. Everything seems correct, yet the Texas Roadhouse section keeps acting strangely while the rest of the site runs smoothly.

At this point, I’m at a bit of a loss. I don’t want to completely delete and rebuild the Texas Roadhouse category since it’s already linked across different parts of my site, including SEO and customer accounts with saved carts. Has anyone experienced something similar with a single category behaving this way in PrestaShop? Could it be a database index corruption, or maybe some caching issue that only affects one category? Any guidance on how I can troubleshoot or repair this without losing all the links tied to the Texas Roadhouse menu would be greatly appreciated. Please assist me as I am not a technical person.

Hello everyone,

I’m running into a really odd issue with my PrestaShop store and I’m hoping someone here might be able to shed some light on it. My website is designed to replicate a Texas Roadhouse-style online ordering experience, where customers can browse steaks, ribs, and other menu items just like they would when looking at the Texas Roadhouse menu in person. The main problem is that whenever I try to load my “Texas Roadhouse Menu” category page, it takes much longer than any of my other categories to load, and sometimes it even times out. Other categories with similar amounts of products load just fine, so it seems specific to this section.

I’ve tried checking the server logs and noticed that the menu page generates unusually heavy queries, even though the product count is not significantly higher than others. For example, the Texas Roadhouse menu page has about 50 products, but my "Seafood" section with around 40 products loads instantly. I’ve already cleared cache, re-indexed, and disabled unnecessary modules to test if it was an add-on issue, but the page is still sluggish. Oddly, if I clone the products and place them into a temporary test category, they load fine. So it seems like the problem lies with the Texas Roadhouse category setup itself.

Another issue I noticed is that the product images for the Texas Roadhouse menu section sometimes fail to display on mobile, showing broken image icons. I checked the image regeneration settings in PrestaShop and even tried regenerating all thumbnails, but the problem keeps happening intermittently. What’s confusing is that this only happens in the Texas Roadhouse menu category, not in others. For a working example of how the menu should look, click here. It makes me wonder if there’s some corruption or misconfiguration tied specifically to this category in the database.

I also attempted to disable friendly URLs and then re-enable them to see if the URL rewriting was causing conflicts, since my Texas Roadhouse category URL is a bit long (something like “/texas-roadhouse-menu-steaks-ribs-rolls”). That didn’t resolve it either. I even checked permissions on the server side to make sure images and category files were accessible. Everything seems correct, yet the Texas Roadhouse section keeps acting strangely while the rest of the site runs smoothly.

At this point, I’m at a bit of a loss. I don’t want to completely delete and rebuild the Texas Roadhouse category since it’s already linked across different parts of my site, including SEO and customer accounts with saved carts. Has anyone experienced something similar with a single category behaving this way in PrestaShop? Could it be a database index corruption, or maybe some caching issue that only affects one category? Any guidance on how I can troubleshoot or repair this without losing all the links tied to the Texas Roadhouse menu would be greatly appreciated. Please assist me as I am not a technical person.