the state on new account registration form will not be reflected with new state name if select other countries

[Miketse]

Hi Team 

We are using Prestashop 8.2 and default country is set "United States", and we enabled "Canada" recently. 

also imported Canada's states (see the attached Canada image). 

During new account registration, customer selected "Canada" (refer to Canada-2 image) in dropdown menu, but the state will not be reflected and provides Canada's state, still giving United States State's list (refer to Canada-3 image)

Any ideas how to fix this issue on the states 

Thanks 

[Knowband Plugins]

Check if the Has state option is enabled with Canada. 

 

It might be issue JS issue as well. Check in the developer console tab of the browser if there is any error. 

 

[Miketse]

Hi Knowband

i have checked Canada setting as follows: 

[Miketse]

27 minutes ago, Knowband Plugins said:

Check if the Has state option is enabled with Canada. 

 

It might be issue JS issue as well. Check in the developer console tab of the browser if there is any error. 

 

not giving any error on JS... 

currently, we enabled Address 2 and renamed it as "Other state or Province", do you know how to move "Address2" below "state...

Temporary solution for work around...

[Knowband Plugins]

41 minutes ago, Miketse said:

currently, we enabled Address 2 and renamed it as "Other state or Province", do you know how to move "Address2" below "state...

 

Edit the country & try changing the address format.  Move the address2 after the city field. 
https://prnt.sc/WFV6BNosKJ4W

 

[Miketse]

Hi Knowband

thank you for sharing the instruction and got it works 😀