Backoffice search field for related products not working

[Gatto_Rosso]

Hello,

in backoffice product editing page the search field for adding related products does not work anymore.

When typing some product name into it nothing happens, no products list shows up.

PS 1.7.8.8, Cross Selling module 2.0.2.

No changes have been made (core/modules upgrade, code editing...).

Any help will be really appreciated!

[Knowband Plugins]

Check if there is any in the browser console tab (Developer Tool bar)

Either its due to a JS error OR a 500 error in the request. Both errors can be checked from the console tab. 

 

[Gatto_Rosso]

Hello, thank you for your reply!

It seems a JS error. Console shows a 403 error "Request forbidden by administrative rules" triggered by main.bundle.js:1404 when trying to access product_page.bundle.js

Both files exist and have not been modified, permissions are 640
🤔

[Knowband Plugins]

3 hours ago, Gatto_Rosso said:

"Request forbidden by administrative rules"

This error is due to security settings on the server end. It's nothing related to code. 

Some security rules (may be mod security) are denying access to the file. You need to check with hosting.

[Gatto_Rosso]

Indeed: a few days ago hosting tech added new firewall rules on the server in order to block spam robots. I sent them a message, let's see what they say.

Edited July 9 by Gatto_Rosso
a word missing (see edit history)

[Gatto_Rosso]

1 hour ago, Knowband Plugins said:

This error is due to security settings on the server end. It's nothing related to code. 

Some security rules (may be mod security) are denying access to the file. You need to check with hosting.

Firewall rules have been updated, everything works now.

Thank you for your time, have a nice day/night!