Back office suddenly logs me out every few minutes

[rovmenpaul]

Hi everyone,

I’ve been facing a really frustrating issue with my PrestaShop back office. For some reason, it keeps logging me out automatically every 5–10 minutes, even while I’m actively working. It started happening a couple of days ago and makes it really hard to get anything done, especially when editing products or updating modules.

I’ve checked my browser settings, cleared cache and cookies, and even tried a different browser same problem. Nothing has changed on my hosting or server side as far as I know. I'm running PrestaShop version 8.1, and everything else seems to be working fine.

At this point, I’ve tried everything I can think of — from clearing logs to tweaking settings — basically all the verbs that start with L I could throw at it: log, load, launch, and logout (unfortunately). Could this be related to session settings, a cookie issue, or maybe a bug in the latest update?

Thanks in advance.

Edited July 10 by rovmenpaul (see edit history)

[Krystian Podemski]

Hi, you could try disabling the "Check the cookie's IP address" setting in Advanced Parameters -> Administration to see if it helps. It's a workaround, and not a real solution, but it can do the job for you.

[Prestashop Addict]

May be a cookie issue, try to delete all cookies of your website. I suppose you checked keep connected when entering admin site?

[El Patron]

I posted yesterday to verify that your IP was not changing, then someone at  PrestaShop team that was removed.  Moderation at it's  finest.

do this

1. check your ip address at start of session
2. after you get logged out
3. check your ip address again

did they change?

whomever removed my orgina post, actually I know who did....at least yourself please provide more options that would include this simple check.  Someone is afraid of AI