Fatal Error: Unable to Load Template in desktop-header.tpl

[Mohammed Fahir]

I am encountering a critical error on my PrestaShop that is preventing frontoffice and I am able to access the backoffice. Below is the exact error message:

Fatal error: Uncaught --> Smarty: Unable to load template

 'file:../_partials/.tpl' in 'file:_partials/desktop-header.tpl' <-- thrown in /home/wzoevcks/public_html/vendor/smarty/smarty/libs/sysplugins/smarty_internal_template.php on line 196

PrestaShop version: 8.2.1

Theme in use: Sports Play Super Store Version 4.3.8

PHP version: 7.4.33

Hosting provider: Namecheap

It seems like the system is attempting to load a template file with a missing filename (../_partials/.tpl), which likely causes the desktop-header.tpl to fail rendering. I suspect this may be due to a misconfiguration or a missing include in one of the template files.

I have tried with all the possibilities as changing the PHP version, renaming .htaccess file and update the theme the error still the same

Could you please assist me in identifying the root cause and suggest how to resolve this issue?

[Prestashop Addict]

Hi, this is a theme or theme module issue, contact the owner.