Mohd Imran Posted June 16 Share Posted June 16 I'm experiencing an issue with my PrestaShop store (version [insert your version here]). Whenever a customer adds more than one product to the cart, the shipping cost gets multiplied instead of staying fixed or calculated based on weight/total. For example, if the shipping cost for one item is ₹100, adding a second item makes it ₹200, and so on — even though I’ve set it as a flat rate. I’ve already checked: PrestaShop version 8.2 Carrier settings (flat rate selected) Shipping behavior in product settings Advanced shipping settings and modules But I can’t find why this is happening. Any ideas or fixes would be greatly appreciated! Thanks in advance! Link to comment Share on other sites More sharing options...
El Patron Posted June 16 Share Posted June 16 (edited) To help diagnose why your shipping cost is multiplying per item (instead of staying flat), could you provide a bit more information on your setup? Please confirm your exact PrestaShop version (e.g., 8.2.x) and the PHP version running on your server. Carrier Configuration Screenshot: Can you share a screenshot of your carrier configuration, especially the “Shipping locations and costs” and “Costs by” sections? Cart Rule or Module Use: Are you using any shipping modules, overrides, or cart rules that might affect shipping (including third-party modules)? Product-specific Shipping Fees: Do any of your products have individual shipping fees set under the “Shipping” tab in the product edit page? Shipping Calculation Mode: In your carrier settings, is the “billing” set to “According to total price,” “total weight,” or “per item”? Edited June 16 by El Patron (see edit history) Link to comment Share on other sites More sharing options...
Mohd Imran Posted June 17 Author Share Posted June 17 PrestaShop version: 8.2.0 PHP version: 8.2.18 Cart Rule or Module Use:default prestashop module Product-specific Shipping Fees: NO Shipping Calculation Mode: According to total price Link to comment Share on other sites More sharing options...
JBW Posted June 17 Share Posted June 17 This screenshot shows zero range with zero shipping cost. So where did you set your costs? 1 Link to comment Share on other sites More sharing options...
Mohd Imran Posted June 18 Author Share Posted June 18 in Shipping > Preferences Link to comment Share on other sites More sharing options...
JBW Posted June 18 Share Posted June 18 These are handling charges, they will be applied . But the value 2,00 is far away from the 120 in you initial screenshot, so where did you set these? Link to comment Share on other sites More sharing options...
Mohd Imran Posted June 19 Author Share Posted June 19 i have not set anywhere else Link to comment Share on other sites More sharing options...
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