Payment accepted mail not good viewing (SOLVED)

[ilter]

Hello,

i use PS 8.2.1

when i changed order status to Payment accepted, then system send email to customer. (Payment accepted mail)

When i enter that email, i dont see good view (maybe mail template design isssue)

please check the image. and Translations-payment-HTML.txtTranslations-payment-HTML.txt

How can fix this design issue ?

thank you

Edited May 30 by ilter (see edit history)

[Webkul Solutions]

On 5/28/2025 at 10:53 PM, ilter said:

Hello,

i use PS 8.2.1

when i changed order status to Payment accepted, then system send email to customer. (Payment accepted mail)

When i enter that email, i dont see good view (maybe mail template design isssue)

please check the image. and Translations-payment-HTML.txtTranslations-payment-HTML.txt

How can fix this design issue ?

thank you

Hello,

As we have checked, your attached file Translations-payment-HTML.txt does not have a any content.

There are only some HTML tags.

You should replace the payment.html file with the default payment.html.

We have attached the default en language file here 

Thanks,

payment.html.txt

[ilter]

Hello Webkul Solutions,

thanks ur helping me, (i sended screenshot but still admin dont accepted) for this reason you dont see my screenshot.

but issue is my payment.html file incorrect , i use yours then my issue is FIXED

thanks again for your helping.