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Andrew987

Andrew987


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PrestaShop doesn’t natively track if a customer explicitly requests an invoice unless you add a custom checkout field.

If you added such a field, check the order’s customer messages in the back office or look for custom fields in the database.

To see if a customer provided tax info, check the company name and VAT number in the address table. If these are empty, they likely don’t require a formal invoice.

Since you use external invoicing software, a good practice is to create a custom order status like “Invoice Requested” to mark orders needing invoices for easy tracking.

 

https://medicalbillingservices.company/

Andrew987

Andrew987

PrestaShop doesn’t natively track if a customer explicitly requests an invoice unless you add a custom checkout field.

If you added such a field, check the order’s customer messages in the back office or look for custom fields in the database.

To see if a customer provided tax info, check the company name and VAT number in the address table. If these are empty, they likely don’t require a formal invoice.

Since you use external invoicing software, a good practice is to create a custom order status like “Invoice Requested” to mark orders needing invoices for easy tracking.

Andrew987

Andrew987

PrestaShop doesn’t natively track if a customer explicitly requests an invoice unless you add a custom checkout field.

If you added such a field, check the order’s customer messages in the back office or look for custom fields in the database (e.g., in ps_message or ps_orders).

To see if a customer provided tax info, check the company name and VAT number in the address table (ps_address). If these are empty, they likely don’t require a formal invoice.

Since you use external invoicing software, a good practice is to create a custom order status like “Invoice Requested” to mark orders needing invoices for easy tracking.

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