status code get 302 found while trying to login to admin dashboard

[Kamil Korżyński]

Hello,

for a week I have had a problem with logging in to the back office of the prestashop 1.7.7.0 store. When you should be redirected to the admin dashboard, the page simply refreshes and nothing happens. When I enter devtools and the network is displayed next to the controller admindashboard - status code get 302 found. I've tried probably everything I found on the forums, removed modules, uploaded the store to another server, wrote to the host service. At first I thought it was an SSL related error because the certificate was being changed, but on another server it is the same. Has anyone encountered something like this or has an idea what doesn't work?

Thanks in advance

Edited April 22 by Kamil Korżyński
grammar (see edit history)

[Knowband Plugins]

Have to done any recent changes like Presashop Upgrade OR Hosting/Domain Changes?

Have you tried deleting the cache folder from the FTP/CPanel ?

Whats the Prestashop & PHP version ?

 

[Prestashop Addict]

Try to open in a private window browser. If it works clear all cookies/data of the site

[Kamil Korżyński]

7 hours ago, Knowband Plugins said:

Have to done any recent changes like Presashop Upgrade OR Hosting/Domain Changes?

Have you tried deleting the cache folder from the FTP/CPanel ?

Whats the Prestashop & PHP version ?

 

As I know there was a new SSL certificate added. This store is redirected from one server to another where it has its domain, but to SSL certificate change everything was working just fine.

I deleted cache from FTP many times while making any change to repair it.

It's older version, Prestashop 1.7.7.0 and PHP 7.2.34

[Kamil Korżyński]

5 hours ago, Prestashop Addict said:

Try to open in a private window browser. If it works clear all cookies/data of the site

I tried it. On different browsers, private window and cleared cookies etc.

[Kamil Korżyński]

There is also this error in var/logs/ps_accounts-2025-04-30

[2025-04-30 14:41:17] ps_accounts.DEBUG: execute hook : [PrestaShop\Module\PsAccounts\Hook\ActionAdminLoginControllerSetMedia] [] []
[2025-04-30 14:41:17] ps_accounts.DEBUG: execute hook : [PrestaShop\Module\PsAccounts\Hook\DisplayDashboardTop] [] []
 

[Kamil Korżyński]

I found a solution for myself. I had an old version of the store saved somewhere, so at first I uploaded the old database and new files (because I suspected that there was something wrong with the database), but it still didn't work. I decided to try the other way around and surprisingly it worked. At the moment, this solves the problem, but the cause is still unknown.