Flyfisherman Posted April 14 Share Posted April 14 (edited) Hi I try to fix a prestashop installation, where the owner cannot login to the backend anymore! Here is the message in debug mode: (1/1) FatalErrorException Compile Error: main() [<a href='https://secure.php.net/manual/en/function.require.php'>function.require.php</a>]: Failed opening required '/home/minuseno/www/domain/adminxxx /../autoload.php' (include_path='/home/minuseno/www/fischerecke.ch/vendor/pear/pear_exception:/home/minuseno/www/fischerecke.ch/vendor/pear/console_getopt:/home/minuseno/www/fischerecke.ch/vendor/pear/pear-core-minimal/src:/home/minuseno/www/fischerecke.ch/vendor/pear/archive_tar:.:/usr/local/share/pear') in index.php line 81 Do you see what is wrong here? Thanks for any help! Edited April 15 by Flyfisherman (see edit history) Link to comment Share on other sites More sharing options...
Prestashop Addict Posted April 15 Share Posted April 15 Hi, you should not provide admin url, this can give facilities to attackers 😞 Link to comment Share on other sites More sharing options...
Flyfisherman Posted April 15 Author Share Posted April 15 1 hour ago, Prestashop Addict said: Hi, you should not provide admin url, this can give facilities to attackers 😞 Thanks, I changed the posting. Beside that, any idea why the owner cannot login anymore? Link to comment Share on other sites More sharing options...
El Patron Posted April 16 Share Posted April 16 The error you're seeing indicates a PHP require failure — PrestaShop is trying to include a file (autoload.php), but it can't find or open it. use ftp and see if file exists (it does not)... /home/minuseno/www/domain/adminxxx /../autoload.php' Link to comment Share on other sites More sharing options...
QuickUpdate.net Posted April 16 Share Posted April 16 It is an autoload issue but may be caused also by some incorrectly cached files, try to empty the cache folders. Link to comment Share on other sites More sharing options...
Knowband Plugins Posted April 17 Share Posted April 17 On 4/15/2025 at 3:32 PM, Flyfisherman said: Beside that, any idea why the owner cannot login anymore? Check via FTP OR capnel if you have autoload.php in the root directory of PrestaShop? Most probbary in the "/home/minuseno/www/fischerecke.ch/" folder. Link to comment Share on other sites More sharing options...
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