Cannot login to backend - debug message

[Flyfisherman]

Hi

I try to fix a prestashop installation, where the owner cannot login to the backend anymore! Here is the message in debug mode:

(1/1) FatalErrorException

Compile Error: main() [<a href='https://secure.php.net/manual/en/function.require.php'>function.require.php</a>]: Failed opening required '/home/minuseno/www/domain/adminxxx /../autoload.php' (include_path='/home/minuseno/www/fischerecke.ch/vendor/pear/pear_exception:/home/minuseno/www/fischerecke.ch/vendor/pear/console_getopt:/home/minuseno/www/fischerecke.ch/vendor/pear/pear-core-minimal/src:/home/minuseno/www/fischerecke.ch/vendor/pear/archive_tar:.:/usr/local/share/pear')

in index.php line 81

Do you see what is wrong here?

Thanks for any help!

 

Edited April 15, 2025 by Flyfisherman (see edit history)

[Prestashop Addict]

Hi, you should not provide admin url, this can give facilities to attackers 😞

[Flyfisherman]

1 hour ago, Prestashop Addict said:

Hi, you should not provide admin url, this can give facilities to attackers 😞

Thanks, I changed the posting.

Beside that, any idea why the owner cannot login anymore?

 

[El Patron]

The error you're seeing indicates a PHP require failure — PrestaShop is trying to include a file (autoload.php), but it can't find or open it.

 

use ftp and see if file exists (it does not)...

/home/minuseno/www/domain/adminxxx /../autoload.php'

[QuickUpdate.net]

It is an autoload issue but may be caused also by some incorrectly cached files, try to empty the cache folders.

[Knowband Plugins]

On 4/15/2025 at 3:32 PM, Flyfisherman said:

Beside that, any idea why the owner cannot login anymore?

 

Check via FTP OR capnel if you have autoload.php in the root directory of PrestaShop? Most probbary in the "/home/minuseno/www/fischerecke.ch/" folder.