wxanl Posted April 8 Share Posted April 8 All of a sudden it seems that users can not click on products or add them to basket. Also, i can not login to the backend and getting error messages. Version is 1.7.8.11 I am not aware of updates or anyone working on the site recently. Link to comment Share on other sites More sharing options...
Prestashop Addict Posted April 8 Share Posted April 8 Try to clear the cache if you have backoffice access, or delete folder var/cache/dev Link to comment Share on other sites More sharing options...
wxanl Posted April 8 Author Share Posted April 8 Thanx for your reply. I dont have backoffice access. All i get is the error. I already deleted var/cache/dev but that did not seem to help. Also i dont get what caused that error suddenly. Link to comment Share on other sites More sharing options...
Knowband Plugins Posted April 8 Share Posted April 8 What's the PHP version? Automatic PHP version upgrade from the server end? Link to comment Share on other sites More sharing options...
wxanl Posted April 8 Author Share Posted April 8 30 minutes ago, Knowband Plugins said: What's the PHP version? version is 7.1 Automatic PHP version upgrade from the server end? Not as far as i can see. Still the same 7.1 Link to comment Share on other sites More sharing options...
Prestashop Addict Posted April 8 Share Posted April 8 Did you upgrade modules? Link to comment Share on other sites More sharing options...
wxanl Posted April 8 Author Share Posted April 8 I did not upgrade modules. At least not recently. The last time i did, everything worked as suposed to. Link to comment Share on other sites More sharing options...
Mediacom87 Posted April 8 Share Posted April 8 Hi, Have you checked that your site hasn't been hacked using the Cleaner script as I explain in these articles to at least be sure? Link to comment Share on other sites More sharing options...
wxanl Posted April 8 Author Share Posted April 8 43 minutes ago, Mediacom87 said: Hi, Have you checked that your site hasn't been hacked using the Cleaner script as I explain in these articles to at least be sure? Thank you for the tip. I did run the script and it did NOT find anything suspicious. Link to comment Share on other sites More sharing options...
wxanl Posted April 8 Author Share Posted April 8 At this point i am about to give up, i have no idea how to fix this .... Link to comment Share on other sites More sharing options...
Mediacom87 Posted April 8 Share Posted April 8 Personally, I'm a disciplined fool when it comes to this sort of thing, and I replace the classes/, controllers/ and src/ directories directly with the original files from the same version, provided of course that no changes have been made to the core, which should never be done. Link to comment Share on other sites More sharing options...
wxanl Posted April 9 Author Share Posted April 9 10 hours ago, Mediacom87 said: Personally, I'm a disciplined fool when it comes to this sort of thing, and I replace the classes/, controllers/ and src/ directories directly with the original files from the same version, provided of course that no changes have been made to the core, which should never be done. I never made any changes to the core. But i am not sure what exactly i would need to replace. I know i am on version 1.7.8.11 and by the looks of it there are way to many folders in there that may be old or unrelevant. I sort of inherited this shop and don't know about the history of it. Link to comment Share on other sites More sharing options...
Knowband Plugins Posted April 9 Share Posted April 9 As per the Mediacom suggestion, Take a backup of the existing file. Download the 1.7.8.11 version from this page on your local https://prestashop.com/versions/ And then replace the classes/, controllers/ vendor/ and src/ directories from local to server via FTP. Link to comment Share on other sites More sharing options...
Prestashop Addict Posted April 9 Share Posted April 9 If you have ssh access, can you check the php version by command line: php -v Link to comment Share on other sites More sharing options...
wxanl Posted April 9 Author Share Posted April 9 4 hours ago, Prestashop Addict said: If you have ssh access, can you check the php version by command line: php -v Current PrestaShop version: 1.7.8.11 Current PHP version: 7.4.33 Link to comment Share on other sites More sharing options...
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