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Unbelievably, after writing to the Support team,.. again enquiring if there was Any advancement regarding my issues, amazingly another reply was received with Another Support request number, ... extraordinarily (once again) asking;

Quote

Thank you for conatcting us. 
 
In order to help you within this issue, could you give us more details?, please. 

Some screenshots will be helpful for us to get your point better.
Looking forward to receiving from you soon.
Greetings,

Oh dear, I mean seriously, virtually every response/reply I have provided, included ALL the requested and possible details !!

Back Office Log-In details, FTP details, Prestashop Assistance Module, installed and enabled along with complete and at times lengthy descriptive text describing the issue and process. This has Now been Multiple times,.. I think in fact around 6 or 7 times !!!!

The communication process has been lengthy and so far, still, seemingly pointless:

Replies

04/12/24    Request #345289
04/12/24    Request #345289
05/12/24    Request #345289
06/12/24    Request #345289
06/12/24    Request #345289
06/12/24    Request #345289
07/12/24    Request #345289
11/12/24    Request #345289
18/12/24    Request #345289
24/12/24    Request #345289
28/12/24    Request #355122
30/12/24    Request #355122
30/12/24    Request #358205
01/01/25    Request #358205

Received

04/12/24    Request #345289
05/12/24    Request #345289
06/12/24    Request #345289
06/12/24    Request #345289
06/12/24    Request #345289
11/12/24    Request #345289
23/12/24    Request #355122
24/12/24    Request #355122
31/12/24    Request #358205
01/01/25    Request #358205

Having clearly detailed everything AND included all the info in an attached Document for the 4th or 5th time.

After enquiring whether there had been any advancement regarding my issues (the previous "Help is on it's way" message suggesting a response within 24 hours), I  received this reply:

Quote

Thanks for reaching out !

We've started working on your request #358205. You'll hear from us within 24 business hours (Mon - Sat, from 9am to 10pm CET).

If you wish to add any additional information that could help our team have more clarity on the issue (screenshots, recordings, ..), feel free to the reply to this email.

Don't forget to install Assistance by PrestaShop on your store? With this module installed in your Back Office, we'll be able to help you more efficiently. No need to share your accesses, just activate support access via a simplace option in the module's configuration.

In the meantime, why not check out our PrestaShop Help Center and PrestaShop Academy ? We have tons of helpful articles and videos that might come in handy.

Best,

The PrestaShop support team

Oh dear,.. Once again, we seem to be restarting a process that has been continuing for nearly a month, with multiple emails and Support Ticket numbers, ... sigh ...

I replied AGAIN, once again providing all the relevant details and EXTRAORDINARILY, I was presented with this reply:

Quote

Hello Stewart,

We have not received a response from you regarding your request.

Please let us know if you still require our assistance.

WTF ????

THIS HAS BEEN GOING ON FOR FAR TOO LONG !!

Seriously, any normal person would have to suggest, like myself that at least some aspects of this Support System, are completely Broken !!

I honestly do not know where to turn now,.. I am desperately trying to get some simple answers/direction, from the Developers about how to Fix my basic Store Setup/Account issues, to allow my good friend (who I talked into this) to finally be able to complete the store setup and begin to Trade.

I have not been able to tell her a damn thing, as so far NO Help whatsoever has been provided,.. apart from this seemingly endless email 'Ping-Pong'.

PLEASE .... Does anyone have ANY Ideas what goes on and/or How I may be able to actually get a suitable reply from the Support Team ???