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Error: Could not connect to serve


Glavni

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Hello,
I would like to give the supplier of a new module access to my Presta shop ver. 1.7.6.6. I have added a new Super Admin and created a password. I have also added their IP addresses to the whitelist in the settings.
I can log in from my computer, but the developers cannot and get this message:

Status: Connecting to 212.44.101.96:21...

Status: Connection attempt failed with "ETIMEDOUT - Connection attempt timed out".

Error: Could not connect to server

 

What else do I need to set up so they can log in?

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