MarceloBeni Posted October 18, 2024 Share Posted October 18, 2024 Hello, I would appreciate help with the following: My client gave me remote access to the BACK-OFFICE of his store, to help build some templates. I have built the template but I cannot upload images, the File Manager stays on the Elements Creative loading screen and I cannot move forward, the window to select files does not appear. I don't know what could be happening, if anyone can advise me I would appreciate it. Link to comment Share on other sites More sharing options...
Knowband Plugins Posted October 19, 2024 Share Posted October 19, 2024 Hi, You can try contacting the theme module developer directly for this issue. Regards. Link to comment Share on other sites More sharing options...
vajo261 Posted May 22 Share Posted May 22 Hi @MarceloBeni Did you manage to find out what has caused this issue with the images? Im facing the same problem. I have already reached out to the module developer but haven't got any response yet. Thanks in advance! Link to comment Share on other sites More sharing options...
MarceloBeni Posted May 22 Author Share Posted May 22 6 hours ago, vajo261 said: Hi @MarceloBeni Did you manage to find out what has caused this issue with the images? Im facing the same problem. I have already reached out to the module developer but haven't got any response yet. Thanks in advance! Hi @vajo261We didn't discover the source of the problem. The solution was to log in with the username and password of the original store administrator, and then I was able to manage the images without any issues. The original administrator was the one who gave me the username and password to access the store, and I had the same administrator level as him, but I couldn't manage the images. I could only do so with his credentials. I hope it's useful and works for you, please let me know. Link to comment Share on other sites More sharing options...
vajo261 Posted June 13 Share Posted June 13 On 5/22/2025 at 4:32 PM, MarceloBeni said: Hi @vajo261We didn't discover the source of the problem. The solution was to log in with the username and password of the original store administrator, and then I was able to manage the images without any issues. The original administrator was the one who gave me the username and password to access the store, and I had the same administrator level as him, but I couldn't manage the images. I could only do so with his credentials. I hope it's useful and works for you, please let me know. Hi @MarceloBeni it worked!! Thank you for your help! I appreciate it! Link to comment Share on other sites More sharing options...
MarceloBeni Posted June 14 Author Share Posted June 14 On 6/13/2025 at 6:41 AM, vajo261 said: Hi @MarceloBeni it worked!! Thank you for your help! I appreciate it! @vajo261Thanks for letting me know, that sounds great! Link to comment Share on other sites More sharing options...
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