[SOLVED] Prestashop crashes when translating

[nedudgi]

Prestashop crashes, when I try to translate a string in the backoffice. Both the backend and the frontend stop functioning.

Things I've tried:

• clearing cache
• disabling cache
• manually clearing cache on the FTP
• upgrading PHP version
• downgrading PHP version

After I delete the cache folder (var/cache), both the backend and frontend are functioning normally.

Prestashop version 1.7.8.11
PHP version 7.2

 

The following PHP error is thrown:

Fatal error: require_once(): Failed opening required '/data/f/f/ffd0c9d0-2f56-48d4-928b-0641d94b1def/lomnic.com/web/var/cache/dev/appParameters.php' (include_path='/data/f/f/ffd0c9d0-2f56-48d4-928b-0641d94b1def/lomnic.com/web/vendor/pear/pear_exception:/data/f/f/ffd0c9d0-2f56-48d4-928b-0641d94b1def/lomnic.com/web/vendor/pear/console_getopt:/data/f/f/ffd0c9d0-2f56-48d4-928b-0641d94b1def/lomnic.com/web/vendor/pear/pear-core-minimal/src:/data/f/f/ffd0c9d0-2f56-48d4-928b-0641d94b1def/lomnic.com/web/vendor/pear/archive_tar:.:/usr/share/php') in /data/f/f/ffd0c9d0-2f56-48d4-928b-0641d94b1def/lomnic.com/web/config/bootstrap.php on line 87

Edited April 24 by nedudgi (see edit history)

[nedudgi]

Disable opcache in your hosting provider's admin, or for a more detailed solution see these links:

https://github.com/PrestaShop/PrestaShop/issues/17390